Service Engineer - Scientific Equipment

Mase Consulting Ltd; Manchester; Hybrid; GBP 42,000 - 48,000; Full time

Job summary

A leading provider of analytical instruments is seeking a Service Engineer to join their UK team. This role involves home-based work with travel across the UK to conduct installations, routine maintenance, and customer service. The ideal candidate will have over 2 years of experience with complex scientific equipment, a strong customer service orientation, and relevant engineering qualifications. The position offers a competitive salary with additional benefits.

Benefits

£42K - £48K Basic Salary

£10K Overtime

Bonus equivalent to 1 month's salary

Hybrid Company Car

Pension scheme

BUPA Healthcare

Qualifications

• Minimum of 2+ years service engineering experience, preferably field-based.
• Experience working on complex equipment.
• Driving license and right to work in the UK required.

Responsibilities

• Conduct customer visits for installations, training, and service.
• Perform routine maintenance and repairs on sensitive equipment.
• Complete service visit reports and manage service schedule.

Skills

Field-based service engineering experience

Customer service

Mechanical and electrical exposure

Experience with complex equipment

Education

HNC, HND, Degree or Apprenticeship in related engineering

Tools

Analytical Instruments

Optics

Vacuum Pumps

High Voltage Systems

Job description

Overview

Service Engineer - Scientific Equipment

This leading analytical instrument provider has seen continuous growth over the past 5 years and, with a pending retirement, is now looking to bolster its UK service team. They are recognised for service delivery and offer some of the industry's most advanced benchtop and floor-standing equipment. The company prides itself on detailed attention to customers' needs and dedication to the highest standards of performance and quality.

Rewards & Benefits

• £42K - £48K Basic Salary
• £10K Overtime Realistic (payment for any hours worked over 37.5 hours pw - paid at 1.5x or 2x)
• Bonus (equivalent to 1 month's salary per year)
• Hybrid Company Car
• Pension (6% employer / 3% Employee - rising with service)
• BUPA Healthcare
• Income Protection Insurance
• 4 x Death In Service
• Sick Pay
• 25 Days Holiday + Public Holidays (rising with service)
• Hours: Monday to Friday

About The Role

As a Service Engineer, you will work from a home office and cover the UK with occasional travel to Ireland when needed. Other responsibilities include:

• Due to the complex nature of the equipment you will typically attend 2-5 customer visits per week.
• Operating from a home office and visiting customers to complete new equipment installations, commissioning and basic operator training to groups of 2-3. Some of the more advanced equipment can take up to 2-3 days to complete an installation.
• Visiting major industry (15%) and academia (85%) clients. As you develop your skills in other product areas this ratio will change and also include some albeit limited hospital clients.
• Decommissioning equipment for site relocations.
• Conducting routine service and calibration work, alongside more reactive maintenance, including diagnosis, fault finding and problem resolution.
• Working on equipment including both hardware and software ranging from £100K to £2m in value.
• Completing service visit reports.
• Working to a 2+ week service schedule.
• Initial training will include shadowing and supporting experienced engineers in the field.

About You

The successful candidate will possess a minimum of 2+ years of service engineering experience (field-based preferably) and have broad mechanical and electrical exposure. The client is willing to consider site-based Technicians wishing to transition into the field if they possess some relatable instrument experience.

• You must have experience working on complex equipment, which could include but is not limited to, Analytical Instruments, Optical Microscopes, Vision Inspection, Laser Deposition, Photonics, Sample Preparation, Electron Microscopes, Vacuum Pumps, SEM, TEM, High Voltage Systems (up to 300KV), Stepper Motors, Optics, Spectrometers, UHV Systems, Motion Control Technology, X-Ray Systems, XRF, XRD, CT Systems, Micro CT Systems, MRI Scanners, Particle Accelerators, Particle Analysis machines or similar.
• Open to former RAF / Military engineers wishing to transition to the private sector if they are adaptable, with a drive to develop skills and self-learn.
• A strong communicator with a priority on great customer service is essential.
• Related engineering education including HNC, HND, Degree, or an Apprenticeship is essential, as is a logical and methodical approach to fault finding and the flexibility to travel within the UK (40% of your time away from home - 2 nights per week on average).
• A UK driving license is essential, as is the right to work in the UK. The client doesn't offer sponsorship.