Service Engineer

Position 1 Recruitment Limited; Leigh on Sea; On-site; GBP 38,000 - 45,000; Full time

Job summary

A recruitment agency is seeking a skilled Service Engineer specialized in fire suppression systems to maintain and repair equipment across the UK. The role involves customer interaction, adherence to safety regulations, and completion of maintenance tasks. Candidates should have extensive experience with sprinklers and mist systems, along with a Level 3 electrical qualification. This position includes a company vehicle and various employee benefits, ensuring a competitive environment for all team members.

Benefits

Company Vehicle

Uniform supplied

Life Insurance

24 days annual leave plus bank holidays

Employee Assistance Programme

Company events

Training & development opportunities

Qualifications

• Proven hands-on experience working with fire suppression systems, focusing on sprinklers and mist systems.
• Solid understanding of fire protection industry standards and compliance requirements.
• Valid CSCS card or capability to obtain one along with necessary competency certifications.
• Full UK driving licence and flexibility to work on-call.
• Minimum Level 3 electrical qualification; 17th or 18th Edition certification preferred.

Responsibilities

• Perform scheduled and reactive maintenance on fire suppression systems.
• Build and maintain professional relationships with customers.
• Ensure service vehicle is stocked with necessary tools and supplies.
• Follow service instructions and QHSE procedures.
• Complete job sheets and service reports accurately.
• Respond promptly during on-call periods.

Skills

Hands-on experience with fire suppression systems

Knowledge of QHSE regulations

Customer service skills

Flexibility for on-call duties

Education

Minimum Level 3 electrical qualification

17th or 18th Edition certification

Tools

Tablet/iPad for documentation

Job description

Overview

Service Engineer (Fire Suppression) / Permanent / Essex (UK-wide Travel Required) / Salary up to £45,000

Position 1 Recruitment looking for a Fire Suppression Engineer to join our team. In this role, you will attend customer sites across the UK to carry out planned maintenance, fault diagnostics, and repairs on fire suppression systems, with a focus on sprinklers and water mist systems. You will ensure all systems are fully operational, compliant, and safe, while maintaining the highest professional standards and delivering excellent customer service.

Working Hours

The role is Monday to Friday, with weekends optional. Once fully trained and proficient with system knowledge (typically after six months), you will join an on-call rota, covering one week at a time. Standard working days are 10 hours, with start and finish times varying, so flexibility is essential.

Employee Benefits

• Company Vehicle: Company van provided for engineers, or company car / allowance for project managers.
• Uniform: Professional work attire supplied.
• Life Insurance: Death in Service cover of three times annual salary upon successful completion of probation.
• Annual Leave: 24 days per year plus bank holidays. Three days are reserved between Christmas and New Year when the company closes.
• Employee Assistance Programme (EAP): Confidential counselling and support for mental health or personal issues.
• Company Events: Summer and Christmas events with food and drink provided by the company.

Additional Information

Candidates with leadership or supervisory experience will also be considered, with a salary adjustment to reflect additional responsibilities.

Key Responsibilities

• Maintenance & Fault-Finding: Perform scheduled and reactive maintenance, diagnose system faults, and complete effective repairs in a safe and thorough manner.
• Customer Service: Build and maintain professional relationships with customers, providing clear updates on system status.
• Planning & Preparation: Ensure the service van is stocked with all necessary tools and service kits; coordinate with the office for additional supplies as required.
• Compliance & Safety: Follow service instructions, risk assessments, and QHSE procedures; report incidents, near misses, or concerns promptly.
• Documentation: Complete all job sheets, service reports, and compliance records accurately (via tablet / iPad or hard copy) and submit on time.
• Call-Out Duties: Respond promptly during designated on-call periods and keep availability for emergency call-outs.
• Vehicle & Equipment Care: Maintain the service vehicle in good condition, perform daily / weekly checks, and ensure all tools and PPE are safe and serviceable.
• Training & Development: Complete all assigned training within set timeframes and maintain required CSCS and other competency cards.
• Teamwork: Support colleagues and assist in familiarising new engineers with procedures; maintain clear communication with office and management.
• Other Duties: Perform additional tasks as required to support company operations.

Qualifications

• Proven hands-on experience working with fire suppression systems, with a particular focus on sprinklers and mist systems.
• Solid understanding of fire protection industry standards and awareness of QHSE regulations and compliance requirements.
• A valid CSCS card, or the ability to obtain one, along with any other necessary competency certifications.
• A full UK driving licence, flexibility to work on-call and respond at short notice, and the ability to obtain any necessary security clearances.
• Minimum Level 3 electrical qualification, with 17th or 18th Edition certification highly desirable.

Note : This position is not eligible for sponsorship.