Service Engineer

Tetrapak; Ilford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global packaging solutions company in Ilford is looking for a Service Engineer to ensure high-quality service and maintenance of food processing equipment. In this role, you will travel to customer sites, perform maintenance tasks, analyze issues, and support contract performance. Candidates should have up to 3 years of experience in maintenance roles, education in relevant fields, and strong customer service skills. This role offers competitive compensation and growth opportunities in a diverse and innovative environment.

Benefits

Market-competitive compensation

Flexible working arrangements

Opportunities for development and training

Qualifications

• Up to 3 years of experience in maintenance, service, or installation roles.
• Strong level of English (written and verbal).
• Ability to travel as required, including short notice.

Responsibilities

• Travel to customer sites.
• Perform preventive and corrective maintenance.
• Analyze technical issues and escalate when needed.

Skills

Mechanical knowledge

Electrical knowledge

Automation knowledge

Computer literacy

Customer-first mindset

Education

Education in industrial systems, automation, or process engineering

Job description

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day.

And we need people like you to make it happen. We empower you to reach your potential with opportunities to make an impact to be proud of – for food, people and the planet. Be the face of Tetra Pak. Deliver excellence where it matters most.

As a Service Engineer, you'll lead the charge in delivering high‑quality service to our customers. From troubleshooting technical issues to supporting our maintenance contract performance, you’ll play a key role in ensuring our equipment and our customer relationships run smoothly. As part of our Customer Service Operations team, you will be first in the field to maintain food processing and packaging equipment at our customers' facilities. If you pride yourself on getting to the root of the problem, you’ll help keep food production going for hundreds of millions of people in more than 160 countries. Our equipment is a crucial part of the food processing and packaging industry, and keeping it maintained at optimum performance is a huge priority for us, our customers, and the communities they serve.

This is your opportunity to build a meaningful career while helping us make an impact to be proud of – food, people, and the planet.

What you will do

• Travel to customer sites
• Perform preventive and corrective maintenance, troubleshooting, and installations
• Analyze technical issues and escalate when needed using standard operating processes
• Train customer operators (if required)
• Support production plant efficiency
• Monitor service contracts and contribute to business development and growth
• Ensure compliance with safety, food quality, and reporting standards
• Represent Tetra Pak professionally and contribute ideas for improving customer operations and service delivery
• Maintain a clean, safe work environment
• Follow all safety protocols in accordance with OHS and Tetra Pak safety regulations and promote a safe working culture in the team
• Write a site visit report on completion of the work

Qualifications

• Up to 3 years of experience in maintenance, service, or installation roles
• Education in industrial systems, automation, or process engineering
• Good computer literacy
• Strong mechanical and/or electrical and/or automation knowledge
• Ability to travel as required, including short notice
• Strong level of English (written and verbal)
• A proactive, customer‑first mindset

Benefits & Opportunities

• A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
• A culture that pioneers a spirit of innovation where our industry experts drive visible results
• An equal‑opportunity employment experience that values diversity and inclusion
• Market‑competitive compensation and benefits with flexible working arrangements