Service Engineer

FAAC Technologies; Greater London; Remote; GBP 80,000 - 100,000; Full time

Job summary

A leading provider of automatic door systems is seeking remote Service Engineers based in London. You will maintain and repair clients' automatic door systems, providing technical support both on-site and remotely. Ideal candidates should have experience with automatic doors, a valid BS7036 / EN16005, and strong customer service skills. This full-time position offers competitive pay based on experience, with responsibilities including safety checks and compliance with operational standards.

Qualifications

• Previous knowledge and experience of working on automatic doors is highly desirable.
• Full current driving licence is required.
• Valid CSCS Card is necessary.

Responsibilities

• Complete PPM, reactive & modernization calls.
• Provide technical support and product recommendations.
• Perform safety checks and investigate incidents.
• Assist customers on-site when needed.
• Maintain compliance with QHSE standards.

Skills

Team Player

Flexible working hours

Customer service orientation

Education

BS7036 / EN16005

Job description

Job Title : Service Engineers – Automatic Doors (Remote, London-Based)

Location : Remote (London-based candidates only)

Job Type : Full-time

Industry : Automatic Doors / Access Solutions

Start Date : ASAP

Salary : Competitive, based on experience

FAAC Entrance Solutions is a provider of automatic door systems, committed to delivering high-quality service and innovative solutions for a wide range of clients across commercial, industrial, and public sectors. As we continue to grow, we are looking for a number of dedicated and skilled Service Engineers to join our remote team.

As a Service Engineer, you will play a crucial role in maintaining, repairing, and optimising our clients' automatic door systems. You will be the go-to expert for technical issues, providing both remote and on-site support when required. Although this role is remote, you'll need to be London-based to attend site visits and collaborate with other team members effectively.

Key Responsibilities:

• Completion of PPM, reactive & modernization / upgrade calls.
• To provide customer & colleague technical support & product modernization recommendations.
• Completing door safety checks & investigating door incidents & customer complaints.
• To provide on site customer support to EQS customers.
• To adhere to company processes & procedures & highlight improvement opportunities.
• Delivering customer service & maintaining QHSE compliance at all times.
• Management & maintenance of your Tablet / paperwork, stock, vehicle, uniform & PPE.
• To comply with all customer specific on site arrival / pre-work / working / departure processes & procedures.
• To complete mandatory box tests after all calls.
• OOH rota duty.

What We’re Looking For:

• To be a Team Player.
• To offer a flexible approach to working hours.

EDUCATION / QUALIFICATIONS REQUIRED : BS7036 / EN16005

EXPERIENCE REQUIRED : Previous knowledge and experience of working on automatic doors is highly desirable.

SKILLS / LANGUAGES REQUIRED : English & other qualifications – Full current driving licence.

OTHER REQUIREMENTS : CSCS Card.