Service Engineer

FAAC Technologies; Remote; GBP 80,000 - 100,000; Full time

Job summary

A provider of automatic door systems in the UK is seeking Service Engineers to maintain and repair automatic door systems, primarily for clients across commercial and public sectors. This remote role requires candidates to be London-based for site visits. Responsibilities include technical support, safety checks, and customer service. Ideal candidates will hold relevant educational qualifications, have experience with automatic doors, and possess a full driving licence. Competitive salary based on experience.

Qualifications

• Previous knowledge and experience of working on automatic doors is highly desirable.

Responsibilities

• Completion of PPM, reactive & modernization calls.
• Provide customer & colleague technical support.
• Completing door safety checks & investigating incidents.
• Provide on-site customer support.
• Adhere to company processes & highlight improvements.
• Manage and maintain your equipment and paperwork.
• Complete mandatory box tests after all calls.
• Participate in OOH rota duty.

Skills

Team Player

Flexible approach to working hours

Full current driving licence

English

Education

BS7036 / EN16005

Job description

Job Title : Service Engineers – Automatic Doors (Remote, London-Based)

Location : Remote (London-based candidates only)

Job Type : Full-time

Industry : Automatic Doors / Access Solutions

Start Date : ASAP

Salary : Competitive, based on experience

FAAC Entrance Solutions is a provider of automatic door systems, committed to delivering high-quality service and innovative solutions for a wide range of clients across commercial, industrial, and public sectors. As we continue to grow, we are looking for a number of dedicated and skilled Service Engineers to join our remote team.

As a Service Engineer, you will play a crucial role in maintaining, repairing, and optimising our clients' automatic door systems. You will be the go-to expert for technical issues, providing both remote and on-site support when required. Although this role is remote, you'll need to be London-based to attend site visits and collaborate with other team members effectively.

Key Responsibilities

• Completion of PPM, reactive & modernization / upgrade calls.
• To provide customer & colleague technical support & product modernization recommendations.
• Completing door safety checks & investigating door incidents & customer complaints.
• To provide on site customer support to EQS customers.
• To adhere to company processes & procedures & highlight improvement opportunities.
• Delivering customer service & maintaining QHSE compliance at all times.
• Management & maintenance of your Tablet / paperwork, stock, vehicle, uniform & PPE.
• To comply with all customer specific on site arrival / pre-work / working / departure processes & procedures.
• To complete mandatory box tests after all calls.
• OOH rota duty.

What We're Looking For

• To be a Team Player.
• To offer a flexible approach to working hours.

Education / Qualifications Required

BS7036 / EN16005

Experience Required

Previous knowledge and experience of working on automatic doors is highly desirable.

Skills / Languages Required

English & other qualifications – Full current driving licence.

Other Requirements

CSCS Card.