Service Engineer

Johnson Controls; Bristol; On-site; GBP 30,000 - 45,000; Full time

Job summary

Johnson Controls is seeking an Onsite Service Engineer for a high-profile commercial client in Bristol. The role involves technical support for security systems, ensuring compliance with industry standards, and engaging with clients to resolve technical queries. The ideal candidate will have extensive knowledge of security systems and excellent troubleshooting skills.

Qualifications

• Experience within the Security industry.
• Previous experience in a customer-facing role.
• Expert knowledge of hardware and systems.

Responsibilities

• Provide technical support on CCTV, Intruder Alarms, and Access Control systems.
• Commission and configure systems to meet customer requirements.
• Conduct Planned Preventative Maintenance.

Skills

Knowledge of repair and maintenance of large systems

Broad general knowledge of CCTV, Access Control

Expert knowledge in Access Control, CCTV

Working knowledge of industry standards

Logical approach to troubleshooting

Tools

CCure 9000 Access Control

Video Edge CCTV systems

Galaxy Intruder Alarm Panels

Fence Line Detection (PIDS)

Job description

Onsite Service Engineer – Security

What you will do

The role of the onsite Service engineer for a high-profile commercial client in Bristol. Provide technical support on CCTV, Intruder Alarms, Access Control systems and Fence Line Detection to deliver service that meets the requirements of the design specification while remaining sensitive to costs and service delivery timescales.

How you will do it

• Review of system design prior to service works and highlighting of any apparent technical, functional or compatibility issues.
• Position will involve supporting and troubleshooting enterprise level security systems. Assisting the client with face-to-face interaction regarding clients’ technical queries and support on their in-house projects.
• Ensure the system is serviced and functions in accordance with all relevant industry standards and comply with customer and company health and safety procedures.
• Commission and configure systems to meet the design specification and customer requirements.
• Provide technical troubleshooting expertise and manufacturer liaison when required.
• Conducting Planned Preventative Maintenance and ensuring all relevant documents are passed to the Program Manager.
• Act as the single point of contact to organise on-site activities.

What we look for

• Experience within the Security industry with knowledge of repair and maintenance of large systems.
• Broad general knowledge of CCTV, Access Control and Security systems industry.
• Expert knowledge in mainstream and top-end Access Control, CCTV and Security systems including cameras, locks, door furniture etc.
• Extensive experience and working knowledge of high-end CCure 9000 Access Control, Video Edge CCTV systems, Galaxy Intruder Alarm Panels and Fence Line Detection (PIDS).
• Working knowledge of industry standards, demonstrable knowledge of IP technology and have a logical approach to troubleshooting.
• Had or have previous experience working in a customer-facing environment.

Who we are?

At Johnson Controls, we’re shaping the future to create a world that’s safe, comfortable, and sustainable. Our global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and vehicles more efficient. We are passionate about improving the way the world lives, works and plays. The future requires bold ideas, an entrepreneurial mind-set and collaboration across boundaries. You need a career focused on tomorrow. Tomorrow needs you.

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