Service Engineer

Johnson Controls; Belfast; On-site; GBP 80,000 - 100,000; Full time

Job summary

A global Market Leading Engineering firm in Belfast seeks a Multi Skilled Service Engineer to service Fire and Security systems. This role involves providing exceptional customer service, effective project management, and working safely. Candidates must have experience in the Fire & Security industry and relevant qualifications. The company offers competitive salary, generous benefits, and career progression opportunities.

Benefits

Competitive basic salary with additional earnings potential

Overtime as required

Generous callout payments

Holiday purchase scheme

Pension matching up to 7%

25 days holiday plus 10 bank holidays

Company Vehicle and uniform provided

Engineering Commission scheme

Staff referral scheme up to 2000

Career progression opportunities

Qualifications

• Experience within the Fire & Security industry is essential.
• Driving license is required.
• Ability to lift and climb ladders is necessary.
• Previous experience in a customer-facing environment is advantageous.

Responsibilities

• Service Intruder Alarms, Access Systems, CCTV, and Fire Alarm Systems.
• Provide excellent customer service and maintain effective relationships.
• Complete Engineer work reports and certificates.

Skills

Experience within Fire & Security industry

Driving license

Ability to lift and climb ladders

Customer-facing experience

Debugging

Computer Networking

Technical Support

Troubleshooting

Education

Hold current relevant qualifications (e.g., 18th edition, NVQ, City and Guilds, BTEC, FIA)

Job description

Multi Skilled Service Engineer Fire and Security

Johnson controls A global Market Leading Engineering & Integrated Solutions company. They are the leader in the Fire & Security sector with their cutting edge technology.

As a business Johnson control owns a portfolio of fire & security brands including : Tyco ADT WOT Esotec & more.

This position is working for our ADT brand. At ADT we are passionate about making a positive impact on the lives of people all over the world. How do we do this By working together to provide the most advanced security solutions. By protecting people and the environment. By giving back in the communities we live in. By solving todays challenges while constantly asking whats next

We are at the forefront of cutting-edge solutions that protect homes and businesses. To keep us ahead of our competitors were constantly evolving. To help us do this we need people who think the same; people with the desire to play their part in making the world a safer place.

What you will do

Our Service Engineers are involved in servicing Intruder Alarms Access Systems CCTV and Fire Alarm Systems. The successful engineers will Service the Fire and Security systems to the relevant industry standards providing exceptional customer service with industry leading technical knowledge. We are looking for engineers who have the ability to identify and rectify problems before they occur. This is a fantastic opportunity for a time served Multi skilEngineer to work within a high performing team focusing on a geographical region. We offer our engineers the opportunity to work for a market leading brand with incomparable career opportunities.

How you will do it

Provide excellent Customer Service to exceed the expectations and requirements of both the internal and external customers establishing and maintaining effective relationships with customers.

To Service the appropriate devices working safely and responsibly to avoid injuries damage to property and the loss of unused materials.

Ensuring your time is managed efficiently and jobs are prioritised correctly.

Correctly complete Engineer work reports handover certificates / BSIA Certificates or checklist as appropriate.

What we look for

Essential

• Experience within Fire & Security industry
• Driving license
• Ability to lift and climb ladders
• Had or have previous experience working in a customer facing environment

Preferred

• Hold current relevant qualifications to the industry i.e. 18th edition / NVQ / City and Guilds / BTEC / FIA

Why work for ADT

We have created the perfect platform for you to progress your career with ADT with a range of opportunities available. As well as an excellent career progression you will get : -

• Competitive basic salary with excellent additional earnings potential
• Overtime as required
• Generous callout payments Best in the industry
• Travel Time Averaging 7% of basic salary
• Holiday purchase scheme
• Engineering Commission scheme Averaging 7% of basic salary
• Sales referral incentive scheme
• Pension we match up to 7%
• 25 days holiday plus 10 bank holidays
• Company Vehicle uniform all PPE tools and ongoing training provided
• Industry leading Health & Safety and an employee assistance program
• Career progression opportunities - newly introduced Engineering career ladder 2022
• Our team average 20 years length of service
• The opportunity to become a valued member of our Winning Team
• Staff referral scheme up to 2000
• Rewards & recognition programmes

Key Skills

Debugging,Computer Networking,ConnectWise,PKI,PowerShell,Windows,C#,Automotive Diagnostics,Medical Imaging,Azure,Technical Support,Troubleshooting

Employment Type : Full-Time

Experience : years

Vacancy : 1