Service Driver Team Lead Job Details | Stericycle

Hispanic Alliance for Career Enhancement; Littlehampton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading services provider located in Littlehampton seeks a dedicated individual for operational management within the branch. The role requires assisting the Supervisor in optimizing performance and addressing customer service needs, while ensuring safety regulations are met. Candidates must have GCSE education and strong interpersonal skills. The position supports professional development and includes benefits like a pension scheme and life insurance.

Benefits

Contributory Pension Scheme

Life Insurance

Cycle to Work Scheme

Employee support fund

Annual performance review

Referral Scheme

Flu voucher

Eye Test voucher

Qualifications

• GCSE educated or equivalent.
• Experience with fleet maintenance preferred.
• Management or supervisory aptitude required.

Responsibilities

• Ensure daily work schedules are prepared and distributed.
• Conduct field coaching and implement security checks.
• Assist Supervisor in branch operations and customer service.

Skills

Good time management skills

Interpersonal skills

Computer literate

Mechanical aptitude

Positive attitude

People-oriented

Good work ethic

Flexible

Proactive

Self-motivated

Results-oriented

Focused on career progression

Committed to personal development

Management aptitude

Customer service orientation

Education

GCSE

IOSH Managing Safety

Certificate of Professional Competence

Tools

SAP data system

Job description

About Us:

Stericycle is a U.S. based business-to-business services company and leading provider of compliance‑based solutions that protects people and brands, promotes health and well‑being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start‑up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one's identity.

Join us on our mission to protect health and well‑being in a safe, responsible, and sustainable way.

Position Purpose:

Represents the overall interests of the company in a specific business market area and assists the Supervisor Customer Service in the planning, administration, monitoring and optimizing the operational performance of the branch. Embraces the values of the Company.

This role will be required to provide out of hours on call duties, on a rota basis as required.

Key Job Activities:

• Ensures that daily work schedules for SD's are prepared and distributed.
• Spends time in the field with the Service Drivers and implements roadside coaching development and security checks, two truck days per week.
• Ensures that Health & Safety standards are maintained and adhered to according to Shred‑it policies and statutory requirements.
• Assists the Supervisor Customer Service in opening and closing of branch on a daily basis and ensures that support for the Service Drivers is provided.
• Helps resolve service problems as directed.
• Assists the Supervisor Customer Service in monthly meetings with Service Drivers and publishes the minutes.
• Assists the Supervisor Customer Service in customer data entry for new service orders on company SAP data system.
• Responsible for accurate and timely data entry on the company SAP system, processing paperwork to include but not limited to entry of manual services orders, mass service order printing and dissemination to Service Drivers, customer service queries i.e., next service date etc., routing of new clients into system as directed by the Supervisor Customer Service.
• Assist in Fleet Maintenance of all vehicles of the Branch, as directed.
• Implements truck inspections and security check process.

Education:

• Required Education: GCSE.
• IOSH Managing Safety.
• Educated to GCSE level or equivalent.
• Certificate of Professional Competence is an advantage.

Experience (EMEAA):

• Good time management skills.
• Good interpersonal skills.
• Computer literate, proficiency of SAP data system.
• Mechanical aptitude.
• Positive attitude.
• People orientated - believes people make the difference.
• Good work ethic.
• Flexible.
• Proactive.
• Self‑motivated.
• Results oriented - motivated by success.
• Focused on career progression.
• Committed to personal development and continuing education.
• Management or supervisory aptitude.
• Understanding of Routing Principles.
• Customer Service Orientation.
• Some Fleet Maintenance.
• Knowledge of Health & Safety guidelines.

Certifications and/or Licenses:

• Category C+ E / Class II licence.
• Certificate of Professional Competence is an advantage.

Benefits:

• Contributory Pension Scheme.
• Life Insurance.
• Cycle to Work Scheme.
• Access to SteriCares, our employee support fund.
• Stericycle University - Our online library of self‑development & learning.
• Annual performance related pay review.
• Referral Scheme (Earn by introducing people in your network to the Stericycle family).
• Flu voucher.
• Eye Test voucher.
• And more…

Disclaimer:

The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.