Service Desk Technician

Cross Keys Homes; Peterborough; On-site; GBP 25,000 - 32,000; Full time

Job summary

A housing and community services provider in Peterborough is seeking a full-time Services Desk Technician to provide first line IT support. The role requires excellent customer service skills, a good understanding of Microsoft Windows and Office 365, and the ability to resolve connectivity issues. A driving license is necessary for travel to various sites. The company offers a supportive environment with benefits such as a pension scheme and generous holiday entitlement.

Benefits

Double pension contribution up to 10%

25 days holiday plus bank holidays

Flexible family-friendly policies

Rewards platform for cashback and vouchers

Access to health benefits including a doctor line

Qualifications

• Strong problem solver with good customer service skills.
• Experience with Microsoft Windows Desktop OS 10/11 and Office 365.
• Willingness to provide coaching and support to junior team members.

Responsibilities

• Deliver excellent customer service.
• Support all first line enquiries and monitor helpdesk tickets.
• Troubleshoot connectivity and application issues.
• Set up standard devices including mobile phones.
• Maintain IT asset and consumable stock levels.
• Carry out daily system checks.

Skills

Customer service skills

Problem solving

Technical support abilities

Good working knowledge of Microsoft Windows

Experience with Microsoft Azure

Driving license

Tools

Microsoft Office 365

Intune

Job description

The Vacancy

Full Time – 37 hours per week / Office-based in Peterborough

Are you seeking a new challenge in IT where you can put your brilliant customer service skills and your technical ability to good use? If so, we may have the role for you!

As a Services Desk Technician at CKH you will be responsible for providing first line IT support to our users to maintain the efficient and effective operation of the IT and communication systems.

We are looking for a strong problem solver who goes above and beyond, has good working knowledge of Microsoft Windows Desktop OS 10/11, 365 office applications and ideally experience of working with Microsoft Azure and Intune (or similar) to be successful in this role.

You’ll also need to have a driving license to be able to travel to our sites around Peterborough, be able to hit the ground running and provide coaching and support to junior team members when required.

Here are some key responsibilities of the role:

• Deliver excellent customer service, maintaining clear and professional communication with both internal and external customers.
• Helpdesk – Support the Cross Keys Homes userbase in all first line enquiries. Resolution, response and monitoring of helpdesk tickets to achieve internal SLAs
• Troubleshooting – Triage of all initial support queries including general connectivity from laptops and mobile devices. Assist with Office 365, application and service incidents and requests. Once triage has been completed resolve support queries, asking for support and advise where appropriate or escalate to subject matter expert.
• Deployment – Set up of standard laptop/tablet devices and mobile phones including email and business applications.
• Inventory – Maintain the IT asset list and IT consumable stock levels to ensure relevant equipment is available on demand.
• Carry out daily system checks, resolving issues within a timely manner, asking for support and advise where appropriate or escalate to subject matter expert, to ensure continuity of service.

To learn more about the role, please review the below job description and person specification for more information.

We reserve the right to close this advert early if sufficient interest is received. Therefore, if you are interested in the role, we encourage you to apply without delay! No agencies please.

The Company

A commercial business with a social heart, our vision is to create opportunities that change lives through our drive, expertise, resources and passion.

Our dynamic approach has made us one of the region’s leading providers of affordable homes for rent and sale. Developing new homes across Cambridgeshire and Peterborough, and the surrounding area, we’re committed to increasing the supply of affordable homes in the communities where they are needed most. Agility and innovation are central to our approach to adapting to change, and we’ll continue to grow our business in today’s fast-paced operating environment.

There’s more to building communities than building houses. In addition to providing quality homes and delivering excellent landlord services, we also provide care at home and at our two extra care communities in Peterborough as well as around the clock support through our LifeLine personal alarm service. Our community investment programme sees us working with specialist partners to bring a range of employment, wellbeing and family-friendly services to the heart of our communities, with a rapidly expanding digital support offer too.

You can find out more about us and the services we offer our residents on the CKH website.

Putting People First

CKH actively seeks to continue to build an inclusive environment for its employees and the communities it serves and welcomes applications from people from all backgrounds.

At CKH, everything we do is about the people who live in our homes and access our services. So, we know we need the best people to deliver the outstanding services and support our communities deserve. No matter where your career with us takes you, you’ll be part of a team that makes a difference and creates opportunities that change lives.

As well as working to create sustainable, prosperous communities, we’re also keen to build a workplace community where you can feel supported by colleagues and enjoy your time at work. With a broad range of backgrounds and experience, our team is united by our shared values: action, commitment, excellence, integrity and teamwork. If that sounds like you, we’d love to hear from you.

Benefits

We know we need to provide a great working environment to attract the best people. Our offer includes:

• A great pension scheme: we will double your contribution up to a maximum of 10% and include Life Cover
• Generous holiday entitlement; 25 days plus bank holidays increasing with time
• Flexible family friendly and carers policies that allow a range of paid and unpaid leave
• CKH Rewards benefits platform including cashback on purchases, instant vouchers and reloadable gift cards
• Westfield Health, giving access to a range of benefits such as 24 hour DoctorLine, Employee Assistance Programme, money back for glasses and dental treatment (after probation)