Service Desk Team Lead — Lead IT Support & Improvements

LMAX Group; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading financial services company in Greater London is seeking a Service Desk Team Leader. This role entails providing hands-on technical support and nurturing team leadership within the Technology Service Desk. The ideal candidate will have a strong technical background and excellent customer service skills, with a minimum of 2 years in a similar role. This position offers competitive benefits and an opportunity to contribute to continuous improvement efforts.

Benefits

25 days of holiday

Bonus

Pension contribution

Private medical, dental, and vision coverage

Life assurance

Critical illness cover

Wellness contribution program

Five volunteering days

Learning and development programs

Electric Vehicle Scheme

Cycle to Work Scheme

Season Ticket Loan

Qualifications

• Minimum 2 years’ experience in a similar role, supporting corporate business.
• Proven experience of driving continuous improvement within a team.
• Excellent verbal and written communication skills.

Responsibilities

• Provide 1st and 2nd line technical support for IT applications.
• Drive improvements to user-facing services.
• Lead and nurture the service desk team.

Skills

Customer service

Technical support

Task management

Interpersonal skills

Process driven

Knowledge of Office 365

Understanding of TCP/IP networking

Knowledge of computer hardware

Job description

A leading financial services company in Greater London is seeking a Service Desk Team Leader. This role entails providing hands-on technical support and nurturing team leadership within the Technology Service Desk. The ideal candidate will have a strong technical background and excellent customer service skills, with a minimum of 2 years in a similar role. This position offers competitive benefits and an opportunity to contribute to continuous improvement efforts.