Service Desk Operator

VMD; Addlestone; On-site; GBP 30,000; Full time

Job summary

An Executive Agency of the UK Government is seeking a Service Desk Operator to join its IT team in Addlestone. This role involves being the first point of contact for IT support, managing the IT Service Desk system, and ensuring prompt resolution of issues. The ideal candidate should be familiar with IT service desk operations and demonstrate strong problem-solving skills. The position offers a salary of £29,770 along with 25 days of annual leave and a pension scheme.

Benefits

25 days Annual Leave

Pension Scheme with average employer contribution of 28.97%

Qualifications

• Familiarity with IT service desk systems and processes.

Responsibilities

• Serve as the first point of contact for IT support.
• Manage and monitor the IT Service Desk system.
• Categorize and escalate issues.
• Ensure timely resolution of IT queries.
• Maintain documentation and issue equipment.
• Update the asset register.
• Coordinate IT meetings and facilitate training.

Job description

Veterinary Medicines Directorate Service Desk Operator

Reference number : 432234

Salary : £29,770 + 25 days Annual Leave + Pension Scheme with an average employer contribution of 28.97%

Working pattern : Full-time

Location : Addlestone, Surrey

The Veterinary Medicines Directorate (VMD) is an Executive Agency of the Department for Environment, Food and Rural Affairs (Defra) and is responsible for ensuring the safety, quality, and efficacy of veterinary medicines in the UK.

We have a vacancy for a Service Desk Operator

This exciting and interesting job puts you at the heart of the VMDs IT Team.

The IT Service Desk Operator serves as the first point of contact for IT support, delivering prompt and professional assistance to users via digital channels, phone, and in person. Key responsibilities include managing and monitoring the IT Service Desk system, categorising and escalating issues, and ensuring timely resolution.

The role involves handling IT queries, maintaining documentation, issuing equipment and accounts, updating the asset register, and supporting procurement processes. Additionally, the operator coordinates IT meetings, facilitates training for new starters, and provides ad-hoc support to the wider IT team.

We're looking for you to have the following experience :

• Familiarity with IT service desk systems...