Service Desk Engineer – IT Support & Customer Experience

Presidio; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading technology firm in the UK is looking for an IT support professional to manage customer incidents and requests through a Service Desk. The role requires at least 2 years of IT support experience, including troubleshooting and managing SLAs. Strong knowledge of Windows environments and networking is essential. Join a culture of innovation and contribute to transformative technology solutions.

Qualifications

• Minimum of 2 years' experience in IT support.
• Prior experience in a technical service desk in an outsourced environment desirable.
• ITIL foundation and Health care experience are advantageous.

Responsibilities

• Triage contacts made to the Service Desk and provide support.
• Respond to customer incidents and requests.
• Manage SLAs for tickets resolved by the desk.

Skills

Troubleshooting skills

Good working knowledge of Windows 7, 10 and Windows Server

Understanding of Networking

Competent PC usage skills

Customer satisfaction focus

Tools

Microsoft Office applications

Service Management Tool

Job description

A leading technology firm in the UK is looking for an IT support professional to manage customer incidents and requests through a Service Desk. The role requires at least 2 years of IT support experience, including troubleshooting and managing SLAs. Strong knowledge of Windows environments and networking is essential. Join a culture of innovation and contribute to transformative technology solutions.