Service Desk Engineer (End User Support) - exceptional progression opportunities

Cybit; Newcastle upon Tyne; On-site; GBP 20,000 - 25,000; Full time

Job summary

A technology solutions provider is seeking an entry-level Service Desk Engineer in Newcastle upon Tyne. The ideal candidate will provide technical support to IT users while ensuring efficient resolution of incidents. This role offers a clear career path and a range of employee benefits, including a flexible leave policy and health insurance. Passion for technology and excellent customer service skills are essential.

Benefits

Enhanced pension scheme

33 days annual leave

Healthcare cash plan

Private medical health insurance

Company electric car scheme

Cycle to work scheme

Employee assistance programme

Occupational sick pay

Volunteer days

Qualifications

• Passionate about providing excellent customer experience.
• Enthusiastic about technology and IT solutions.
• Ability to communicate effectively over the phone and in writing.

Responsibilities

• Provide technical support and maintenance for IT business users.
• Ensure incidents and requests are resolved efficiently.
• Work within the End User Support team.

Skills

Customer service experience

Basic knowledge of Windows operating systems

Excellent problem-solving skills

Strong written and communication skills

Ability to work independently

IT certifications (e.g. CompTIA A+)

Job description

Job Title: Service Desk Engineer (End User Support) - entry level role offering progression

Hours: 37.5 hours a week Monday to Friday.

Location: Based from our Newcastle office at the Cobalt Business Park

Salary: Up to £25,000 per annum depending on skills and experience

About Cybit

Predict. Protect. Perform

We're a team of passionate professionals dedicated to delivering positive business outcomes. Our technology propositions are led by data intelligence and AI to ensure that our customers can operate confidently with the right digital workspace, security, cloud solutions and managed services. We are motivated by a single belief that if we do our jobs right for our customers, we can make a positive difference to the people and world around us; by helping businesses achieve greater productivity and resilience through the right technology implementation and management, and supporting essential public sector organisations to deliver on the critical work they do.

Why Join Us?

Joining Cybit means becoming part of a dynamic and outcome-focused team that spans locations in Berkshire and Newcastle. Our team of over 100 people value each other first and foremost, respect the talent, ideas and skills we can contribute to making Cybit a special and rewarding place to work.

At Cybit, you are recognised and valued, and you can make a real difference to how our company delivers and is viewed as a brand.

If you're looking for a challenging and fulfilling career in technology, Cybit is the place for you. Together, we will create a safer, more resilient future for everyone.

What you'll do:

Working within the End User Support team, the Service Desk Engineer provides technical support and maintenance to all supported IT business users, systems, hardware, and applications. Whilst providing expert technical support, the Service Desk Engineer will ensure incidents and requests are resolved in an efficient and professional manner in line with service level commitments.

This role offers a fantastic technical and service led career path.

We're looking for someone with

• Previous customer service experience; with a passion for providing an excellent customer experience.
• Passionate about technology; basic knowledge of Windows operating systems and network technologies.
• Excellent problem-solving and communication skills including a great telephone manner and strong written skills.
• Ability to work independently and as part of a team.
• IT certifications (e.g. CompTIA A+) are a bonus.

Be well looked after

Happy people make happy businesses. We have a great range of flexible benefits which helps you to do your best work every day. This includes:

• Enhanced pension scheme
• 33 days annual leave including bank holidays plus your birthday off (& the opportunity to buy more if desired)
• Healthcare cash plan
• Private medical health insurance
• Company electric car scheme
• Cycle to work scheme
• Employee assistance programme
• Occupational sick pay
• Volunteer days

Cybit is passionate about having a diverse workforce by encouraging equality, diversity, and inclusion throughout the business. We have an inclusive environment where employees are encouraged to speak openly about what matters to them. This allows us all to learn and grow together within a safe and respectful environment. We provide equal opportunities to all and are a proud member of the Disability Confident scheme.