Service Desk Engineer - 1st/2nd Line (Flexible Hours)

Mersey Care NHS Foundation Trust; Knowsley; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading healthcare technology organization in the United Kingdom is looking for an individual to provide 1st and 2nd line support as part of their Service Desk team. This role involves technical support, customer communication, and incident management. Ideal candidates will have a strong customer care background along with experience in handling technical incidents and supporting user satisfaction. The position may also involve working in a 24-hour Service Desk environment, providing various administrative duties including Active Directory management. Apply by 22 Dec 2025.

Qualifications

• Ability to provide 1st and 2nd line support.
• Experience in handling service desk operations.
• Proficient in Active Directory and email administration.

Responsibilities

• Handle service desk calls and record incidents.
• Monitor multiple communication routes for incidents.
• Provide resolution for incidents at first contact.
• Administer Active Directory and email functions.
• Conduct user satisfaction surveys.

Skills

Technical support

Customer care

Incident management

Active Directory administration

Communication skills

Tools

MS Exchange

Remote support tools

Service management software

Job description

A leading healthcare technology organization in the United Kingdom is looking for an individual to provide 1st and 2nd line support as part of their Service Desk team. This role involves technical support, customer communication, and incident management. Ideal candidates will have a strong customer care background along with experience in handling technical incidents and supporting user satisfaction. The position may also involve working in a 24-hour Service Desk environment, providing various administrative duties including Active Directory management. Apply by 22 Dec 2025.