Service Desk Engineer

Integral Recruitment Ltd; City Of London; On-site; GBP 30,000 - 37,000; Full time

Job summary

A reputable IT support company is seeking a Service Desk Engineer to join their team in London. The role involves managing client requests, troubleshooting hardware and software issues, and building positive relationships through exceptional service. Ideal candidates will have MSP experience and relevant certifications. The company values staff development and offers support for IT training and certifications.

Benefits

IT training and certifications

Supportive work environment

Qualifications

• IT Support / 1st Line Support experience within an MSP.
• AZ-900 and MS-900 certifications preferred.
• Exceptional client support skills.

Responsibilities

• Manage all incoming client requests and support tickets.
• Build positive client relationships through exceptional service.
• Diagnose and repair hardware and software issues.

Skills

IT Support

Client Support

Troubleshooting

Network Troubleshooting

Mac OSX

Windows Server

Microsoft Azure

Office 365

Tools

Active Directory

O365

Switches and Routers

Job description

Service Desk Engineer£30,000 - £37,000 plus benefits including IT training and certificationsLondon, NW1 Key Words: IT Support, MSP, Managed Services, IT Managed Services, 1 st Line, 2 nd line, Service Desk, Helpdesk, Help Desk, PC, Mac, Active Directory, Cloud, Office 365, Server, Azure.

• Do you want to work for a company which listens to and values its staff, as well as offers support and training for IT certifications?
• Are you looking for the next step in your career and the chance to work with cutting-edge technologies?

My client is a well-established IT Support company based in Camden with an excellent reputation and a loyal client base. They have a strong IT Support team, a fantastic working environment and offer their staff payment and support for IT certifications and training. This role will give you the chance to play a key role in a growing team and gain exposure to the most up to date and a wide variety of technology.

Service Desk Engineer Duties:

• To be part of a small team responsible for all incoming client requests, triaging and progressing all support requests via phone, email and remote tools all while providing an exceptional client experience.
• Build positive client relationships through exceptional client service, tenacity and the willingness to do the right thing!
• Take responsibility for and co-ordinate escalated tickets with other team members
• Diagnosing, troubleshooting, testing, repairing and servicing hardware
• Build and deploy PC\'s and other devices to clients\' networks
• Liaising with 3rd party vendors
• Create, update and maintain documentation relating to clients\' environments

Service Desk Engineer Requirements:

• IT Support / 1 st Line Support / IT Helpdesk experience within an MSP (IT Managed Services) organisation
• AZ-900 and MS-900 certifications preferred

• IT knowledge and experience of:

• Active Directory & Group Policy management
• Mac OSX
• Microsoft Azure
• Microsoft Office
• Microsoft Windows PC & Server
• O365
• Switches, routers & firewalls,
• TCP/IP & network troubleshooting
• VPN\'s

• Exceptional client support skills with a desire to provide an excellent client experience.
• Confident personality with excellent written and verbal communication skills, comfortable dealing with all levels of clients
• Pro-active attitude with a willingness to learn and develop
• Self-starting team player who can work on their own initiative, capable of identifying, owning and developing solutions to resolve repetitive issues
• Solid troubleshooting, problem solving and analytical skills
• Ability to multi-task and prioritise your workload while maintaining excellent attention to detail and exceeding KPI\'s.

In return, my client offers the chance to develop your experience and technical expertise quickly, support and payment for IT training and certifications, the chance to play a key role in a growing business and the opportunity to work for a company who truly values their staff. Sound interesting and something you would love to be part of? Apply today!

Integral Recruitment as acting as an employment agency regarding this vacancy.