Service Desk Engineer

Bright Purple; City of Edinburgh; Hybrid; GBP 30,000; Full time

Job summary

A technology services company is seeking a Service Desk Engineer in Edinburgh/Hybrid for a fixed-term contract. The ideal candidate will provide second-level support across a range of software applications and hardware devices, focusing on excellent customer service and efficient issue resolution. Proven technical skills in Windows 11, Microsoft 365, and Active Directory are required. Join us to shape the future of workplace technology.

Qualifications

• Strong knowledge of remote user assistance.
• Experience in troubleshooting hardware and software.
• Good understanding of network printing.

Responsibilities

• Support staff with 2nd level technology support.
• Log incident details and maintain records.
• Provide remote and on-site support.

Skills

Excellent customer service skills

Strong problem solver

Proven technical skills

Strong communication skills

Team player

Tools

Windows 11

Microsoft 365

Active Directory

Citrix

Job description

Service Desk Engineer

Edinburgh/Hybrid

Fixed Term Contract (6 Months) - £30,000

You will be working within a small team of Service Desk Engineers, you will support the staff with 2nd level technology support across a broad range of software applications and hardware devices. Your focus will be on resolving customer’s needs efficiently, getting it right first time, and displaying excellent customer service standards.

Key Responsibilities / Deliverables

• Liaise with your designated Office Manager to ensure that the Technology provision within the office is performing as expected.
• Respond to tickets / issues from customers with technical and substantive questions.
• Log incident details and maintaining a record of progress and issue resolution details.
• Carry out extensive troubleshooting and problem solving to identify and resolve issues.
• Provide support either in-person at site or remotely using remote access tools to gain control of the customers device.
• Guide new staff through the Technology onboarding activities.
• Follow process and retain ownership, including communication with the customer, when incidents need to be escalated to 3rd level support.

About You

• Excellent customer service skills
• Team player with a collaborative style and strong communication skills.
• Strong problem solver with the tenacity to find solutions.
• Proven technical skills across a range of Windows 11 and Microsoft 365 applications, Apple (iOS) mobile, and infrastructure (on-prem & cloud) solutions.
• Good knowledge of Active Directory (Azure AD, Endpoint / Intune).
• Experience with remote user assistance.
• Printers and network printing
• Virtual desktop (Citrix / Parallels RAS) and applications
• Apple iPhones and iPads

Apply Now! If you are ready to take on this exciting challenge and help shape the future of workplace technology, we would love to hear from you!

Bright Purple is proud to be an equal opportunities employer. We partner with clients who share our commitment to diversity and inclusion across the industry.