Service Desk Co-Ordinator (5857)

Murray Recruitment; Rutherglen; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading Facilities Management provider in Scotland is seeking a Service Desk Coordinator to manage the planned preventative maintenance process. The role involves liaising with subcontractors, scheduling maintenance works, and providing customer support. Candidates should have strong MS Office skills and proven experience in customer service and scheduling. This full-time office-based role offers a salary up to £28,000 and additional benefits including 25 days holiday.

Benefits

Salary up to £28,000

25 days holiday plus 8 statutory holidays

Pension scheme

Share scheme

Employee discount scheme

Additional flexible benefits

Qualifications

• Strong working knowledge of MS Office required.
• Proven customer service experience in scheduling or planning.
• Prior experience in scheduling planned maintenance essential.

Responsibilities

• Schedule and plan maintenance works.
• Liaise with subcontractors for PPM arrangements.
• Communicate with customers about visits.

Skills

MS Office, particularly Word and Excel

Customer service skills

Scheduling planned maintenance works

Ability to work independently

Team player

Attention to detail

Organisational skills

Job description

Overview

Murray Recruitment are recruiting a Service Desk Coordinator for our client based in Glasgow.

Role Overview

This is a fantastic opportunity to join a UK-leading Facilities Management provider as a key member of their busy service desk team. This is a full-time, office-based role reporting to the Service Desk Manager and Supervisor. The successful candidate will be responsible for managing the planned preventative maintenance (PPM) process, ensuring contractual priorities and deadlines are met through efficient coordination with engineers and subcontractors.

Key Responsibilities

• Schedule and plan planned maintenance works.
• Liaise with subcontractors to arrange PPMs.
• Communicate with customers to confirm visits and access requirements.
• Conduct PPM reviews to ensure compliance with standards and client specifications.
• Manage general PPM administration, including asset changes and contract updates.
• Provide cover for the wider Service Desk team during absence.

Skills & Experience

• Strong working knowledge of MS Office, particularly Word and Excel.
• Proven customer service skills within scheduling, planning, or helpdesk environments.
• Previous experience in scheduling planned maintenance works.
• Ability to work independently and use own initiative.
• A team player with a flexible and adaptable approach.
• Solution-focused with excellent attention to detail and strong organisational skills.

Offering

• Salary up to £28,000.00 depending on experience
• Office-based, full-time, permanent role: Monday to Friday, 40 hours between 8am – 5pm.
• 25 days holiday plus 8 statutory holidays.
• Pension scheme.
• Share scheme.
• Employee discount scheme.
• Additional flexible benefits.