Service Desk Analyst — Client Support & Growth

Cooper Golding; Devon and Torbay; On-site; GBP 25,000 - 30,000; Full time

Job summary

An IT and Communications service provider in the South West is looking for a Service Desk Analyst to join their growing team. The role involves providing first-line technical support, diagnosing issues with desktop and network systems, and documenting solutions effectively. Ideal candidates should possess strong analytical skills, excellent communication abilities, and a degree or certifications in related fields. Opportunities for professional development and a full-time permanent position with competitive salary are offered.

Benefits

Paid holidays + Bank Holidays

Opportunities to progress

Qualifications

• Strong attention to detail and high standards of customer service.
• Methodical approach to complex problems.
• Clean driving license is advantageous.

Responsibilities

• Provide first line technical support via ticketing platform.
• Diagnose and resolve desktop, laptop, and networking issues.
• Document work and solutions in the service desk system.

Skills

Customer service

Analytical skills

Problem-solving

Communication skills

Education

Degree in BSc Cyber Security or related field

Tools

Microsoft operating systems

Active Directory

Office 365 Administration

PowerShell

Job description

An IT and Communications service provider in the South West is looking for a Service Desk Analyst to join their growing team. The role involves providing first-line technical support, diagnosing issues with desktop and network systems, and documenting solutions effectively. Ideal candidates should possess strong analytical skills, excellent communication abilities, and a degree or certifications in related fields. Opportunities for professional development and a full-time permanent position with competitive salary are offered.