Service Desk Analyst

Xact Placements Limited; Aldershot; On-site; GBP 25,000 - 35,000; Full time

Job summary

A local recruitment agency is seeking a Service Desk Analyst near Aldershot. The role involves providing both remote and onsite support to clients, troubleshooting hardware/software issues, and ensuring client satisfaction. Candidates should have at least 1 year of IT support experience and familiarity with Microsoft Desktops, Windows Server, and Active Directory. A driving license is preferred.

Qualifications

• 1+ years’ experience providing IT support.
• Driving license and own vehicle (highly desired).
• Any certifications are a bonus.

Responsibilities

• Provide both remote and onsite support to a variety of local clients.
• Keep clients up-to-date on any issues.
• Resolve hardware and software faults.
• Installing and configuring computer operating systems and applications.
• Manage client expectations and adhere to support SLAs.

Skills

IT support experience

Microsoft Desktops

Windows Server

Active Directory

Office 365

Basic networking knowledge

Job description

Are you looking for a new exciting opportunity working as a Service Desk Analyst to be based near Aldershot?

Main Duties of the Role

• Provide both remote and onsite support to a variety of local clients
• Keep clients up-to-date on any issues
• Resolve hardware and software faults
• Installing and configuring computer operating systems and applications
• Manage client expectations and adhere to support SLA’s

Your Skills and Experience

• 1+ years’ experience providing IT support
• Microsoft Desktops and Windows Server
• Active Directory
• Office 365
• Basic networking knowledge
• Driving license and own vehicle (highly desired)
• Any certifications are a bonus