Service Desk Administrator

Burton Bolton & Rose Recruitment Services Ltd; Uxbridge; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment company is looking for a Service Desk Administrator in Uxbridge, England. The role involves managing customer calls, preparing service quotations, and overseeing job assignments for engineers. Strong communication and customer service skills are essential. Interested candidates should follow for job alerts on social media.

Qualifications

• Enjoy working with customers on the phone.
• Strong customer service skills.

Responsibilities

• Managing a high volume of incoming calls from customers.
• Dealing with requests for services or repairs.
• Preparing quotations for works to be completed.
• Producing job sheets and allocating work to field engineers.
• Ensuring parts requested for jobs are available.
• Tracking jobs from instigation to completion.

Job description

Overview

If you enjoy telephone work and have good customer service skills then this role as Service Desk Administrator will really suit you.

Responsibilities

• Managing a high volume of incoming calls from customers
• Dealing with requests for services or repairs
• Preparing quotations for works to be completed and forwarding to customers
• Producing job sheets and allocating work to be completed to field engineers
• Ensuring the relevant parts requested for jobs are available for engineering team
• Tracking jobs being completed from instigation stage to completion

Regrettably, we are not able to respond to job applicants who are not shortlisted. For new job alerts follow us on Twitter - @BBR_Recruitment, Instagram - BurtonBoltonRose, Facebook - Burton Bolton & Rose and LinkedIn - Burton Bolton & Rose