Service Design Analyst

NCR Atleos; Dundee; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading financial technology company in Scotland is seeking a Service Design Analyst to optimize serviceability and reliability for ATM products. This role involves defining service requirements, managing product lifecycle, and implementing improvement initiatives. The ideal candidate has 3+ years of experience in ATM services or product development, strong communication skills, and a solid understanding of service operations. Competitive compensation and growth opportunities are offered.

Qualifications

• 3 years of experience in service operational roles or product development related to ATM services.
• Understanding of product lifecycle management and service design concepts.
• Strong written and oral communication skills are essential.

Responsibilities

• Define service requirements for new ATM products.
• Implement service design and practice improvements.
• Manage incident and MTTR reduction initiatives.

Skills

ATM hardware experience

Service operational knowledge

Product Development experience

Communication skills

Leadership skills

Tools

Visio

Photoshop

T SQL

Java

CSS

HTML

Job description

About NCR Atleos

NCR Atleos headquartered in Atlanta is a leader in expanding financial access. Our dedicated 20000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

The incumbent will become a member of the NCR Atleos Service Design and Engineering team responsible for ensuring Design for Serviceability and Reliability in ATM product line. The main function of the Service Design Analyst is to design service solutions associated with software and hardware products. The successful applicant will be responsible for ensuring effective serviceability for a variety of ATM products and modules.

The main focus areas are the reduction of failures / incidents and Mean Time to Repair through strong linkage with the product realization process designing efficient and cost-effective service philosophies. The Service Design Analyst is also accountable to perform proactive lifecycle management on both product and service performance.

The associate will work with the Service Product Management / Marketing personnel to define the service requirements for new product solutions and ensure these requirements are met through the Product Realization Process. The associate will be responsible for defining the service philosophy for the products establishing the cost factors associated with the service and proactively monitoring the performance of the products in the field. The associate will also have responsibility for creating the recommended spare parts list and initial parts provisioning.

Key Areas of Responsibility

• New Product Introduction Planning: Define sponsor and prioritize Services requirements. Review and sign off functional specification; Ensure services content in Schedule D for purchase agreements.
• New Product Introduction Realization: Define and release Field Replaceable Units - Spare Parts Procurement Requests / Recommended Spare Parts Lists; Develop services costs and create and implement Service IDs; Define and validate training and publications Part Information Manuals Service Manuals and Site Preparation; Deliver support plans and risk assessments. Review and sign off Development Releases on behalf of Services.
• Manage Part Not on File requests.
• Product Lifecycle: Develop product performance plans; Analysis of work orders and parts usage data; Effective Last Time Buy planning; Implement new service design and practice. Support and sponsor Field Retrofit Order activity; Deliver effective field communications; Champion services requirements during cost reduction activity Total Cost of Ownership analysis.
• Implement specific incident and MTTR reduction initiatives.
• Support Field Technical Support Specialists Level 3 support organizations and Services Supply Line Management as Subject Matter Expert.

Basic Qualifications

• ATM hardware experience
• Services operational knowledge (service delivery, repair quality, remote support) and / or Product Development experience of 3 years
• Experience with Product Lifecycle Management, Design for Serviceability and Reliability concepts
• Understanding of financial data systems and process
• Self-motivated, customer focused
• Strong written and oral communication skills
• Strong leadership skills

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote and pay associates based on their job-related qualifications, ability and performance without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity / expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system. NCR Atleos employees or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

Required Experience : IC

Key Skills

Computer Science, Design process, Test Scripts, CSS, AJAX, Visio, CAD, HTML, Photoshop, Sharepoint, T Sql, Java, Management System, hardware, Data Analysis

Employment Type : Full-Time

Experience : years

Vacancy : 1