Service Delivery Manager - Systems Integrator

Hamilton Barnes Associates Limited; Greater London; On-site; GBP 54,000 - 66,000; Full time

Benefits offered by this job

Comprehensive Health Insurance

Generous Annual Leave Entitlement

Professional Development Opportunities

Job summary

A leading Nordic IT services provider is hiring a Service Delivery Manager to oversee managed services in the Greater London area. The ideal candidate will have ITIL certification, a minimum of 5 years in service management, and strong client relationship management skills. The role includes daily operations oversight and driving service quality initiatives. This position offers competitive compensation and a supportive work environment.

Qualifications

• ITIL Certification (Foundation or higher).
• Minimum 5 years' experience in Service Management roles.
• Previous experience in a Managed Service Provider (MSP).

Responsibilities

• Oversee day-to-day service management operations.
• Maintain and strengthen long-term client relationships.
• Manage client escalations with urgency and professionalism.

Skills

Service Management

ITIL Certification

Stakeholder Management

Cloud Technologies

Cyber Security

Job description

Looking for an opportunity to lead service excellence in a fast-growing technology environment?

A leading Nordic IT services provider with a strong presence across Europe, this organisation delivers end-to-end digital transformation solutions for businesses of all sizes. Known for its customer-first approach, it offers expertise in cloud services, infrastructure, managed services, and cybersecurity. With a focus on long-term partnerships, innovation, and sustainable growth, it has built a reputation for helping clients harness technology to achieve measurable business outcomes. The team is hiring a Service Delivery Manager to oversee the delivery of managed services, ensuring operational excellence, service quality, and customer satisfaction.

Ready to take the lead in delivering outstanding IT services? Apply now!

Responsibilities:

• Oversee day-to-day service management operations
• Maintain and strengthen long-term client relationships
• Manage client escalations with urgency and professionalism
• Identify and execute up-selling opportunities within existing accounts
• Drive Continual Service Improvement (CSI) initiatives
• Ensure effective financial and resource management for client accounts
• Collaborate with suppliers and third-party vendors to maintain service levels

Requirements:

• ITIL Certification (Foundation or higher)
• Minimum 5 years' experience in Service Management roles
• Previous experience working in a Managed Service Provider (MSP)
• Proven ability to manage escalations and complex service issues
• Strong understanding of IT infrastructure, cloud technologies, and cyber security
• Excellent stakeholder and supplier management skills

Benefits:

• Comprehensive Health Insurance
• Generous Annual Leave Entitlement
• Supportive, growth-oriented work environment
• Opportunities for professional development

Salary:

• £60,000