Service Delivery Manager - South

ACS Business Performance Ltd; Dudley; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading service management firm in the UK is seeking a Service Delivery Manager to lead a regional team of field service engineers. This role involves delivering exceptional customer service, driving operational efficiency, and managing P&L responsibilities. The ideal candidate should possess strong leadership skills and experience in managing logistics and customer service standards. Frequent travel across Southern UK is expected.

Qualifications

• Strong leadership in operational service management.
• Commercial acumen with P&L and service sales experience.
• Customer-focused with a problem-solving mindset.

Responsibilities

• Lead and develop a field-based service team ensuring efficiency and high performance.
• Maintain brand image and high-quality service standards.
• Identify upselling opportunities through installed base knowledge.

Tools

SAP

Job description

Service Delivery Manager - South

Location: On-site, in commutable distance to Dudley (with frequent travel across Southern UK)

About the Role:

This is a strategic and hands-on leadership role where you'll manage a regional team of field service engineers and support staff. You'll be responsible for delivering exceptional customer service, driving operational efficiency, and ensuring commercial success across the South of the UK. The ideal candidate is a technically sound and commercially savvy service leader with a passion for team development and customer excellence.

Key Responsibilities:

• Lead and develop a field-based service team; ensure safety, efficiency, and high performance
• Full P&L responsibility for regional service operations
• Maintain brand image and high-quality service standards (vans, workshops, staff)
• Ensure optimal workforce planning, training, and engagement
• Identify upselling opportunities through installed base knowledge
• Collaborate closely with sales teams to support service/product promotion
• Oversee resource allocation, ProCare profitability, and service delivery excellence
• Drive local technical support, first-line intervention, and development programs

Key Skills & Experience:

• Strong leadership in operational service management
• Commercial acumen with P&L and service sales experience
• Experience managing logistics, spare parts, and field service tools (e.g., SAP)
• Customer-focused with a problem-solving mindset
• Understanding of products such as hydraulic lorry loaders
• Proven track record in training and developing high-performing teams
• Strong interpersonal and communication skills

ACS are recruiting for a Service Delivery Manager. If you feel that you have the skills and experience required in this advertisement to be a Service Delivery Manager, submit your CV, including an outline of your experience as a Service Delivery Manager.