Service Delivery Manager

Experis - ManpowerGroup; Basingstoke; On-site; GBP 60,000 - 80,000; Full time

Job summary

A secure IT services company is seeking a Service Delivery Manager based in Basingstoke. The role focuses on overseeing VMware-based infrastructure and ensuring service performance for a Defence environment. Candidates should possess strong experience in service delivery management, capacity management expertise, and a good understanding of ITIL processes. This position offers the opportunity to drive continuous improvement in a high-security setting.

Qualifications

• Strong experience in service delivery management in secure IT environments.
• Proven background in capacity management and service performance assurance.
• Good understanding of ITIL frameworks, certification preferred.
• Experience working with VMware based infrastructure.
• Strong stakeholder management, communication, and issue resolution skills.
• Analytical mindset with ability to lead cross-functional teams.

Responsibilities

• Own service performance across infrastructure and support functions.
• Operate and mature ITIL service management processes.
• Develop service plans, forecasts, and models for VMware environments.
• Monitor service metrics, analyse trends, and identify risks.
• Drive service improvement initiatives based on data and feedback.

Skills

Service delivery management

Capacity management

ITIL frameworks

Stakeholder management

Analytical mindset

Tools

VMware

Job description

Service Delivery Manager

Must have an Active DV Clearance

An opportunity is available for a Service Delivery Manager to join a secure Defence environment based in Basingstoke. This role focuses on ensuring VMware based infrastructure capacity and service performance meet current and future demand while maintaining stability, availability, and cost control. The Service Delivery Manager will lead service assurance and continuous improvement within a high security operational setting.

About the Role - Service Delivery Manager

• As a Service Delivery Manager, you will own service performance across infrastructure and support functions, working closely with customers and internal teams.

• You will operate and mature ITIL service management processes, with a strong focus on capacity, performance, and availability management.

• The role includes developing service plans, forecasts, and models for VMware environments to support reliable delivery.

• You will monitor service metrics, analyse trends, and identify risks or constraints before they impact users.

• You will drive service improvement initiatives based on data, customer feedback, and technology change.

What We're Looking For - Service Delivery Manager

• Strong experience in service delivery management within secure IT environments.

• Proven background in capacity management and service performance assurance.

• Good understanding of ITIL frameworks, with certification preferred.

• Experience working with VMware based infrastructure.

• Strong stakeholder management, communication, and issue resolution skills.

• Analytical mindset with the ability to lead cross functional teams in complex environments.

This is a strong opportunity for a Service Delivery Manager to take ownership of critical services and drive continuous improvement in a Defence setting.

To apply, please send your CV by pressing the apply button.