Service Delivery Manager

Interaction Recruitment; Wrenthorpe; On-site; GBP 30,000 - 35,000; Full time

Job summary

A recruitment agency located in Wakefield is seeking a Service Delivery Manager to oversee service delivery operations. This role involves managing a team, coordinating projects, and ensuring client satisfaction in a high-pressure environment. The ideal candidate will have strong organisational skills and experience in project coordination. A salary between £30,000 and £35,000, plus bonuses, is offered.

Qualifications

• Proven experience in reactive and planned project coordination.
• Experience leading a team.
• Strong organisational skills and commercial acumen.
• A natural instinct for customer care.

Responsibilities

• Manage a team of 3 in service delivery.
• Coordinate and manage 5 mobile engineers across the North Central region.
• Schedule urgent and planned works without delays.
• Be the first point of contact for clients.
• Manage strict deadlines and budgets.

Skills

Team leadership

Project coordination

Organisational skills

Commercial awareness

Customer care

Job description

Overview

Service Delivery Manager. Hours: Monday to Friday, 08:00 - 17:00. Location: Wakefield, West Yorkshire, WF2. Salary: £30,000 - £35,000 + bonus.

This is not just a job — it\'s a mission-critical role in a 24/7 service-based business where failure is not an option. Clients are demanding, and we share their pain. Every call is an opportunity to deliver excellence — not an inconvenience, but the reason we exist.

We are recruiting an experienced, commercially aware Coordinator who thrives in a reactive, high-pressure environment and is ready to lead from the front.

There will be three areas you will be responsible for managing: Pre-planned maintenance (PPM), Reactive and Installations.

Responsibilities

• Manage a team of 3 in service delivery.
• Coordinate and manage 5 mobile engineers across the North Central region.
• Schedule urgent and planned works, ensuring no delays, no excuses.
• Be the first point of contact for clients — professional, positive, and proactive.
• Manage strict deadlines, tight budgets, and high expectations.
• Work closely with purchasing and sales teams — we are one team, one goal.
• Ensure site surveys, quotations, and installations are completed on time.
• Handle credit checks, supplier coordination, and subcontractor management.
• Constantly reschedule resources to meet shifting priorities.
• Delivers smooth project execution from start to finish.

Service Focus

• Service Repair Coordination: Reactive scheduling, urgent client support, engineer dispatch.
• PPM Coordination: Planned maintenance, quoting, supplier liaison, profitability tracking.
• Client Communication: Clear, confident, and always positive.
• Commercial Awareness: Protecting and enhancing margin on every transaction.

Experience required

• Proven experience in reactive and planned project coordination.
• Experience leading a team.
• Strong organisational skills and commercial acumen.
• A natural instinct for customer care.

If you have any further questions, please contact Shannon Clough at Interaction Recruitment Leeds.