Service Delivery Manager

Collaborate Recruitment; Wimborne Minster; On-site; GBP 100,000 - 125,000; Full time

Job summary

A client in the service industry based in Wimborne, Dorset is seeking an Operations / Customer Service Manager. This role involves leading and developing the customer service and operations team to achieve ambitious growth targets. The ideal candidate will have substantial experience in people management, as well as a background in Facilities Management or a similar service-led environment. The position is office-based with full-time hours, focusing on improving service delivery and team coaching.

Qualifications

• Experienced people manager with a background in Facilities Management or Operations.
• Ability to lead and improve customer service delivery.
• Strong communication skills for coordinating field teams.

Responsibilities

• Oversee customer communication and coordinate field teams.
• Lead, coach, and support the customer delivery and scheduling team.
• Foster a culture of accountability and continuous improvement.
• Work closely with senior management to drive business priorities.

Skills

Resource Planning

People Management

Operations experience

Customer service leadership

Job description

Our client is looking for an exceptional Operations / Customer Service Manager, to work with the senior leaders to achieve their ambitious growth targets, by leading and developing their customer service, scheduling and operations team.

• Office based role, full time hours - Monday to Friday (Ferndown)
• Resource Planning, People Management and Operations experience essential

The Operations / Customer Service Delivery Manager will assume responsibility for leading and developing the customer service, scheduling, and coordination function within this growing organisation. The ideal candidate will be an experienced people manager, with a background in Facilities Management / Operations or a similar service led, installations / maintenance company.

Key Responsibilities of the Operations / Customer Service Manager:

• Oversee customer communication, coordinate field teams, improve processes, and ensure high-quality and end-to-end service delivery.
• Lead, coach, and support the customer delivery and scheduling team, setting clear, measurable goals and providing support and ongoing feedback
• Foster a culture of accountability, collaboration and continuous improvement
• Work closely with the senior management team, to help drive key business priorities and growth strategies
• Oversee the scheduling of se...

Service Delivery Manager • Wimborne, Dorset, UK