Service Delivery Manager

JR United Kingdom; Slough; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading organization in Europe is seeking an experienced Service Delivery Manager based in Slough. You will oversee service delivery across various clients, ensuring high satisfaction through effective stakeholder management and third-party supplier coordination. The ideal candidate will have a strong customer-centric approach and the ability to drive service improvements. This role is urgent, requiring availability within one week's notice.

Qualifications

• Experience as a Service Delivery Manager in a customer-centric environment.
• Strong organizational and communication skills.
• Ability to manage supplier relationships effectively.

Responsibilities

• Manage service delivery to support customers across multiple clients.
• Build strong relationships with stakeholders to ensure service levels.
• Act as a trusted technical contact for issue resolution.
• Manage third-party suppliers for service improvements.
• Create and maintain service documentation.

Skills

Customer-centric approach

Stakeholder management

Service improvement

Documentation management

Job description

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I'm looking for an experienced, customer-centric Service Delivery Manager to join one of Europe's largest organisations!

Duration: Initially till the end of October

You'll manage a variety of suppliers and third parties who help to deliver the top-class service to this organisations clients, and will have the autonomy and responsibility to do this in your own way. Your role will encompass managing service review meetings, working on feedback loops, ensuring compliance, and generally making sure that we deliver effective, efficient, value-led services

What you'll do:

• Own the service delivery to support customers and colleagues across multiple clients and industries
• Build strong relationships with all levels of stakeholder to ensure the agreed service levels are met, resulting in highly satisfied customers
• Act as a trusted technical contact, providing advice on potential solutions to issues or problems
• Manage third-party suppliers and drive service improvements and quality for our customers
• Created, maintain and manage service documentation.

This is an urgent role so please only apply if you are available within 1 week's notice.