Service Delivery Manager

context recruitment; London; On-site; GBP 150,000 - 200,000; Full time

Job summary

A leading multi-disciplinary engineering services provider is seeking a Service Delivery Manager focused on ITIL and ServiceNow. The role involves implementing processes and integrating service desks to enhance operational efficiency in a dynamic and growing environment.

Qualifications

• Proven experience in ITIL frameworks and ServiceNow platforms.
• Strong track record in service desk integration and process implementation.
• Ability to collaborate with diverse teams in a fast-paced environment.

Responsibilities

• Assist in the implementation of ITIL-aligned processes.
• Support the integration of multiple service desks into a centralised support team.
• Ensure seamless service transition and operational efficiency.
• Provide expertise in ServiceNow configuration and optimisation.

Skills

ITIL frameworks

ServiceNow

Service desk integration

Collaboration

Job description

Service Delivery Manager

Outside IR35.

A leading multi-disciplinary engineering services provider require an ITIL and ServiceNow focused SDM to lead the implementation of processes and service desk integration across the group of companies.The company is committed to delivering sustainable infrastructure solutions across multiple sectors including power, renewables, railways, and highways, therefore someone with experience within construction, utilities, transport, or large-scale enterprise IT environment would be advantageous.

The contract opportunity offers the chance to play a vital role in shaping IT service operations within an extremely interesting, constantly growing and rapidly evolving organisation.

Role responsibilities:

• Assist in the implementation of ITIL-aligned processes
• Support the integration of multiple service desks into a centralised support team
• Ensure seamless service transition and operational efficiency
• Provide expertise in ServiceNow configuration and optimisation
• Work collaboratively with the existing Service Desk Manager to implement changes and processes

Experienced needed:

• Proven experience in ITIL frameworks and ServiceNow platforms
• Strong track record in service desk integration and process implementation
• Ability to collaborate with diverse teams in a fast-paced environment
• Experience working within large-scale enterprises or acquisition environments is a plus

Contract Details:

• Location: Hybrid/Office based (3-4 days per week in London)
• Duration: 6 months
• Start Date: ASAP
• Day rate: Up to £550 p/day