Service Delivery Manager

South East Coast Ambulance Service NHS Foundation Trust; Crawley; On-site; GBP 35,000 - 55,000; Full time

Job summary

A regional ambulance service in the UK seeks a Service Delivery Manager to lead operational efforts and improve patient care standards. This vital role requires collaboration with clinical and operational teams, making real-time decisions and managing resources effectively. Applicants should be registered clinicians with a passion for operational excellence. The position provides competitive benefits, including a pension scheme and extensive leave. Join us to contribute to high-quality emergency care across communities.

Benefits

Option to join NHS pension scheme

Minimum 27 days’ holiday

Personal and professional development

Salary sacrifice schemes

Access to occupational health

Award-winning wellbeing hub

NHS discounts

Qualifications

• Experience in senior management roles with authority and operational leadership.
• Registered clinician with appropriate qualifications.
• Passion for improving patient care.

Responsibilities

• Direct resources and make real-time decisions for service performance.
• Collaborate across teams to ensure high standards of patient care.
• Develop and implement improvement plans for future service needs.

Skills

Operational excellence

Clinical collaboration

Critical decision-making

Education

Registered clinician (HCPC Paramedics, NMC Registered Nurses)

Job description

Overview

This is a unique opportunity to step into a senior management role with real authority and impact. As a Service Delivery Manager, you'll be at the heart of our operational leadership, making real‑time decisions, directing resources, and collaborating across clinical, operational and specialist teams to ensure the highest standards of patient care and service performance. Advert 24/7 Leadership: Hold accountability for the effective delivery of services, ensuring the Trust runs smoothly every day. Operational Authority: Exercise delegated authority to make critical decisions, reprioritise resources, and respond to major incidents. Collaboration: Work closely with colleagues across Field Operations, Contact Centres and Specialist Operations, as well as external partners in acute NHS Trusts, police, and fire services. Continuous Improvement: Horizon scan for future service needs, develop and implement improvement plans, and drive innovation in patient care. No Direct Line Management: Instead, you’ll hold the authority to act and instruct across teams, influencing performance and patient flow at every level. – Andy Rowe, Divisional Director of Operations or Simon Clarke, Head of Operations Integrated Care

Registered clinicians (HCPC Paramedics, NMC Registered Nurses, or equivalent) with a passion for operational excellence. Please note that the salary range noted on the vacancy is in line with agenda for change (AFC) pay scales. All successful applicants would be placed automatically at the bottom of the banding, unless proven relevant NHS or equivalent experience can be demonstrated.

South East Coast Ambulance Service NHS Foundation Trust (SECAmb) has a vision to ‘support our staff to provide a caring, high quality and efficient urgent and emergency care service to our communities’. We are rated ‘Good’ for care by the Care Quality Commission and, while other areas under their most recent report require improvement, our aim is to continually improve and reach outstanding across all areas of the Trust. Our 4,000+ workforce provides services to 4.9 million people across Kent, Surrey, Sussex and North East Hampshire. We handle over 1 million calls to 999 and 1 million calls to NHS 111 every year. More information regarding our services and locations can be found on our website.

Job overview: Following the revision of current national legislation (Vaccine as a Condition of Deployment), the Trust has reviewed its requirements relating to staff uptake of the SARS‑CoV‑2 (COVID‑19) vaccination. Going forward, for patient facing positions, we strongly recommend that new starters will be appropriately vaccinated unless medically exempt to offer greater protection against exposure to the virus for front line staff. In line with this recommendation, if you are successful in your application for a front line post, we will seek information from you in relation to your vaccine status, including exemption status, as applicable. All positions come with a Disclosure and Barring Service (DBS) check applicable to the post – basic, standard or enhanced – the level of check will be outlined in the conditional offer letter sent to successful applicants. As part of the application process, you will be asked to declare any unspent/unfiltered convictions. If you are shortlisted you will then be sent a self‑declaration form, which must be completed prior to attending interview. For any queries relating to declarations, please contact the Recruitment Advisor listed on the vacancy. The Trust is passionately committed to being an inclusive employer – a place where we can all be ourselves and succeed. We actively support equality of opportunity for all our staff and welcome applications from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief. The Trust is making progress towards its aim of becoming more reflective of the diversity of our community in our workforce and guarantees an interview to candidates with disability who meet the essential criteria specified. We particularly encourage applications from Black, Asian, Minority Ethnic and disabled applicants and those from other under‑represented groups. The Equality Act 2010 protects disabled people – including those with long‑term health conditions, learning disabilities and hidden disabilities such as dyslexia. If you tell us that you have a disability we can make reasonable adjustments to ensure that any selection processes – including the interview – are fair and equitable. We are committed to offering opportunities to individuals with disabilities and offer on‑going support, should you be successful, with any adjustments you may need when performing your role. When completing the application please use your name as it appears on your passport and please ensure you include email addresses and contact numbers for your referees to avoid delay in the recruitment process. Please note that under our Trust policies we are unable to employ anyone under the age of 18 years old.

Why Join SECAmb?

Create and Shape the Role: This is a new position – your expertise and vision will help define how we deliver care for years to come. Working for our organisation.

• Option to join NHS pension scheme
• A minimum 27 days’ holiday each year, increasing after 5 years’ service.
• Personal and professional development and training opportunities.
• Salary Sacrifice schemes for cars or push bikes.
• Access to occupational health and counselling services.
• Award‑winning wellbeing hub
• Access to NHS discounts, offering NHS employees a range of money‑saving deals.