Service Delivery Leader

Arriva Plc; Bristol; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading transport company in Bristol seeks a Maintenance Supervisor to lead engineering teams in maintaining trains safely and efficiently. The ideal candidate will have a Level 3 Engineering qualification and experience in rail vehicle maintenance, ensuring operational standards are met. Responsibilities include training staff, managing depot processes, and ensuring compliance with safety regulations. A diverse benefits package including annual leave, pension, and discounts is offered. Join us in making a difference at Arriva TrainCare!

Benefits

26 days annual leave

Pension

Life and healthcare cover

Travel Pass

Cycle to Work scheme

Retailer discount scheme

Qualifications

• Minimum of a Level 3 qualification in Engineering.
• Previous experience in rail vehicle maintenance is desirable.
• Good understanding of depot operations and engineering drawings.

Responsibilities

• Lead and motivate maintenance teams to achieve production targets.
• Support training and assessments of staff members.
• Manage depot movements and ensure safe maintenance of trains.
• Conduct safety tours and manage operational incidents.

Skills

Mechanical engineering understanding

Electrical engineering understanding

Depot operations interpretation

Education

Level 3 qualification in Engineering

Tools

SAP

Maximo

E2M

Job description

What You'll Do

Working on a 4 on 4 off basis in our Bristol depot, you will assist with ensuring all areas of the business are kept up to date, support the management of depot movements and help to manage team leaders, fitters and fuel point assistants day to day.

• Lead, support, motivate and work with the members of the maintenance teams to achieve the set production targets as well as identify and implement best practice and operational efficiencies.
• Support the Training and Competence team with local assessments and training of staff members.
• Ensure trains are maintained cleaned and serviced safely to agreed quality standards to meet the operational requirements for both ATC and its Customers.
• Implementation and maintenance of safety systems, production efficiency and quality output at the relevant ATC Depot site.
• Hold 121s and RTW's with direct reports in a timely fashion - should DM not be available.
• Carry out initial training of new staff members including overnight operations.
• Mentoring and coaching of Team Members to ensure that they fulfil their job requirements and have the relevant training to do so.
• Maintain good employee relations with direct team and follow HR policies and procedures when dealing with ER matters.
• Manage operational incidents to minimise disruption to both ATC infrastructure and customer services.
• Ensure that all staff within the team structures receives technical / non-technical and Safety briefs as and when required.
• Ensure compliance with required close out timelines.
• Act as the PICoTM for all movements on depot and DP for setting up safe systems of work for the duration of your Duty.
• Daily management of all stores deliveries to include booking stock into the ATC system and support carrying out weekly depot stock checks.
• Direct management of all calibrated items, fuel stock ordering and control of depot waste streams.
• Responsible for the effective recording of activity in accordance with Company, Customer and best practice Standards, utilising SAP, Maximo and E2M.
• Carry out safety tours and ensure actions are closed in a timely manner.

Qualifications

• Minimum of a Level 3 qualification in Engineering.
• Previous experience, involvement and understanding of rail vehicle maintenance activities is desirable.
• Good understanding of depot operations with the ability to interpret engineering drawings.
• Strong understanding of mechanical and electrical engineering.

Ready to start your next journey?

About Arriva TrainCare

At Arriva TrainCare we provide high quality overhaul, maintenance and servicing of passenger rolling stock, locomotives, freight wagons and track plant. We operate throughout the UK from six strategic locations – Crewe, Bristol, Eastleigh, Cambridge, Tyne Yard and Scarborough.

Arriva TrainCare is part of Arriva. You'll be part of a professional team with core behaviours at heart. If you're passionate about making a difference and supporting Arriva TrainCare, we want to hear from you! Let’s build the future together.

Due to the energising nature of our vacancies, application close dates, when stated, are indicative and may be subject to change, so please apply as soon as possible to avoid disappointment.

At Arriva we acknowledge the importance of our people’s diverse experiences, talents, and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.

Benefits

Benefits include 26 days annual leave inclusive of bank holidays, pension, life and healthcare cover, Arriva UK Trains Travel Pass, Cycle to Work scheme and Arriva Village retailer discount scheme.