Service Delivery Lead IT MSP Excellence

Thrive; Mansfield; On-site; GBP 35,000 - 45,000; Full time

Job summary

A technology solutions company in the United Kingdom is seeking a Service Delivery Supervisor to lead a support team. This position emphasizes customer service and the creation of a constructive team environment. Candidates should possess a Bachelor's degree in Information Technology and have 1-3 years of managerial experience. Flexibility in working hours is required for this role, which aims to ensure quality service delivery.

Responsibilities

• Lead a support team and ensure quality of services delivered.
• Create a constructive team environment focused on customer service.
• Be flexible and available to work outside standard hours when required.

Skills

Problem-solving skills

Customer service orientation

Team leadership

Education

Bachelor's degree in Information Technology

Job description

A technology solutions company in the United Kingdom is seeking a Service Delivery Supervisor to lead a support team and ensure the quality of services delivered. The ideal candidate will have a Bachelor's degree in Information Technology, 1-3 years of managerial experience, and strong problem-solving skills. This role emphasizes a focus on customer service and creating a constructive team environment. The position requires flexibility and availability to work outside standard hours when required.