Service Delivery Coordinator

Clearline Recruitment Ltd; England; On-site; GBP 25,000 - 28,000; Full time

Job summary

A leading technology firm in the UK is seeking a Service Delivery Coordinator to join their team in Shoreham by Sea. You will manage various services such as Ethernet, SIP, and Number Management while ensuring smooth implementation and excellent customer interactions. Candidates must possess strong customer service skills, attention to detail, and proficiency in MS Office. This role offers a fixed-term contract with competitive pay and flexible working arrangements.

Benefits

Flexible working arrangements

Learning opportunities

Supportive environment

Additional holiday days

Volunteering days

Qualifications

• Experience in customer service with excellent telephone manner.
• Ability to follow processes and build rapport with customers.
• Solid experience in reporting issues to suppliers.

Responsibilities

• Provision a variety of services like Ethernet and SIP.
• Maintain relationships between supplier and customer.
• Ensure timely resolution of provisioning queries.

Skills

Team player

Customer service focus

Logical approach

Attention to detail

Proficient in MS Word & Excel

Job description

Role: Service Delivery Coordinator

Location: Shoreham by Sea

Hours: Monday - Friday 9.00am - 5.30pm

Pay: 25,000 - 28,000 per annum

Fixed term contract - 6mths

This job is working for one of the most successful business technologies providers in the UK. Already a huge success with 13 offices, 900 employees and close to a 2,000,000 turnover, there is no sign of their growth or the IT and telecom industry slowing down and therefore, starting a career with them now, is the perfect time to progress. The business offers some great benefits such as flexible working arrangements to enhance your work life balance, learning opportunities and a supportive environment. This friendly company has some ambitious substantiality targets, offers additional holiday days and encourages volunteering days to all employees, to give back to the local community.

Requirements

Essential

• Bright, positive, hardworking team player
• Common sense, logical approach with a great eye for detail
• Customer service focussed with excellent telephone manner.
• Ideally experience installing WLR, Data Services, SIP, Number Porting, Fax2Email, MyInbound
• Understand and confidently interact with our Suppliers and their respective Escalation teams to ensure that services are delivered to agreed or published timescales.
• A demonstrable ability to follow process and build a reassuring rapport with customers and colleagues as well as handle complaints in a professional manner.
• To quickly gather information from a customer/colleague, analyse and take responsibility with appropriate and timely action.
• Target focused with determination to always keep on top of all tasks and escalations.
• An ability to deliver clear and articulate information to customers and colleagues; adjusting language and detail to suit the audience, whether it is verbal or written.
• Solid experience in reporting issues to suppliers, chasing and following through to ensure incidents are resolved in a timely manner.
• Proficiency in MS Word & Excel and maintaining clear and accurate customer and task information
• Demonstrate ability to manage multiple tasks or projects of varying complexity in a controlled manner.
• Be willing to go the extra mile for the sake of the customer, department, and the business.
• A demonstrable ability to create well‑written, informative, and useable documentation

Desired

• Involvement in Directors Service Office escalation cases for orders e.g. approval
• Involvement in provisioning billing disputes
• Experience of "Cease before provides" and records issues.
• Experience in developing and delivering training in telecoms disciplines.
• Involvement in complex telecoms provisioning.

Role

Positioned within the connectivity hub reporting into the regional connectivity hub team lead, the Deliver Coordinator is required to provision a variety of services such as Ethernet, WLR, Number Management & Porting, SIP and Broadband Provisioning.

• Day to day delivery of data Services, WLR, SIP, MyInbound, Fax2Email, Geographical and Non-geographical Number Porting, International and Conference number provisioning services; ordering through to handover in line with our set processes.
• Owning the relationship between supplier and customer ensuring smooth implementation
• Answer the phone within the agreed target time and as a minimum, meet any agreed personal call targets.
• Completion of all tasks in queue by 17.30 and ensuring any handover is presented in plenty of time.
• Ongoing maintenance and response for any Provisioning Inbox queries.
• Asist with adhoc cover of colleague's work during periods of absence.
• Update the Provisioning Manager on any provisioning orders being escalated or potential issues.
• Adhere and contribute to the company's quality system and processes, and their maintenance.
• Actively contribute to and promote the use of best practice and continual service improvement within the team including process changes and adjustments

If you're keen to join an exceptional team offering consistent hours, a great working environment, then please apply to this Service Delivery Coordinator role below or call Jamie on (phone number removed) between 8:00am - 4:30pm.