Service Delivery Advisor - Graduate

Nicholas Associates; Bolton; Hybrid; GBP 40,000 - 60,000; Part time

Job summary

A recruitment agency in Bolton is seeking a motivated Apprentice Delivery Advisor to ensure a smooth apprenticeship journey from onboarding to completion. This role involves acting as the key contact for employers and apprentices, overseeing performance reviews and managing documentation. The ideal candidate should be organised, empathetic, and possess strong communication skills. This position offers a competitive salary and the flexibility of remote or hybrid work arrangements.

Qualifications

• Organised and people-focused professional.
• Strong attention to detail and empathy.
• Ability to communicate confidently.

Responsibilities

• Act as the key contact for employers and apprentices.
• Oversee progress reviews and welfare monitoring.
• Manage performance-related cases sensitively.

Job description

Job Description

Service Delivery Advisor

Apprentice Employment Agency division

Location - remote / hybrid

Hours / Salary - Will consider part time (though must be 5 days per week), competitive

About the Role

We're looking for an organised, people-focused professional to join our team as an Apprentice Delivery Advisor. In this pivotal role, you'll act as the key contact for employers, apprentices, and internal colleagues - ensuring every apprentice employment journey runs smoothly from onboarding through to completion. You'll oversee progress reviews, probation and welfare monitoring, absence and payroll documentation, and support timely interventions that keep apprentices on track. Your attention to detail, empathy, and ability to communicate confidently will help deliver a high-quality experience for learners and clients alike.

What You'll Do

You’ll play a trusted advisory role, providing guidance and first‑stage escalation support on performance, conduct, and attendance matters. Working closely with line managers and HR colleagues, you’ll help manage performance‑related cases sensitively and effectively. You’ll build strong, positive relationships with employers, helping them navigate apprentice‑related challenges while maintaining accurate documentation and clear communication. Above all, you’ll contribute to a culture of quality, profe...