Service Coordinator / PA

Wickman Coventry Limited; Coventry; On-site; GBP 25,000 - 28,000; Full time

Job summary

A leading manufacturing company located in Coventry is seeking a Service Coordinator / PA to manage service activities and provide outstanding customer support. This role involves coordinating service schedules, preparing documentation, and various administrative tasks to assist directors. The ideal candidate has a strong background in customer service and organizational skills, with the ability to multitask effectively. Competitive pay, benefits including 32 days holiday, and a contributory pension scheme offered.

Benefits

Competitive rate of pay

32 days holiday

Contributory pension scheme

Life insurance cover

Cycle to work scheme

Qualifications

• Background in customer service, particularly an understanding/experience of the service coordinator role.
• Hardworking, honest, punctual, and reliable individual.
• Good verbal and written communication skills.

Responsibilities

• Coordinate and schedule service/warranty/installation activities.
• Manage service schedule and provide efficient service delivery.
• Prepare export and import documentation for shipments.

Skills

Customer service experience

Organizational skills

MS Office skills

Team player

Ability to multitask

Tools

Microsoft Navision

Job description

Job Title: Service Coordinator / PA

Location: Binley, Coventry

Salary: £25,000 - £28,000 per annum, depending on experience

Job Type: Permanent, Full Time

Working Hours: 39 hours per week (with some flexibility)

Wickman Coventry Ltd is global supplier and manufacturer of Multispindle Lathes, designed to produce medium and large volumes of precise, high-quality components from our Coventry factory. Our sales and service network extends to all parts of the world, with offices based in the UK, Brazil, USA, China & India.

This is an excellent opportunity to join a well established company now in its 100th year, with a diverse range of work on offer to an enthusiastic individual.

About the Role

Aftercare and service are fundamental aspects of the Wickman approach, demonstrated through continually providing spares and support for our machines. We are looking for a focused individual who is committed to providing outstanding service to meet our customer needs and thrive in a busy, dynamic, fast paced environment.

If you are customer driven and passionate about servicing and supporting customers, then this could certainly be the ideal role for you.

Responsibilities

• Coordinate and schedule all service/warranty/installation activities.
• Manage service schedule, arrange jobs and react to breakdowns in a timely manner to provide efficient service delivery, including delivering technical assistance to customers via phone/email.
• Troubleshoot and engage with group companies to support customers with our products.
• Review machine reports and generate quotes from machine inspection surveys or from email/telephone correspondence received.
• Work with purchasing department to source shortages and monitor spare parts stock levels to coordinate replenishment, and raise purchase orders when necessary.
• Liaise with suppliers and internal progress chaser for updates on outstanding parts to manage customer expectations and movement within the service schedule/calendar.
• Arrange the picking and packing of parts and tools with warehouse along with the shipment with couriers/transport companies – including the return upon completion of a job.
• Prepare export and import documentation to travel with goods to satisfy customs requirements.
• Arrange all travel aspects as necessary associated with each job – e.g., flights, hotel, airport parking, car hire, trains, etc. – including country specific requirements (ESTAs, permits/visas to comply with Schengen rules, etc.).
• Prepare and submit applicable paperwork to customers prior to engineers' arrival to site.
• Renewal of service contracts.
• Analysis and submission of engineer's timesheets and expense claims.
• Raising invoices upon completion of work.
• Monthly analysis of visits with Accounts department.
• Ad-hoc PA duties supporting the two Directors with a variety of tasks.
• Supporting Accounts department with renewal of business contracts e.g. Insurance, ICT, mobile phones.
• General office duties/occasional reception duties including answering main telephone and welcoming visitors/suppliers.

About you

Knowledge, Skills & Experience

• Hardworking, honest, punctual and reliable.
• Positive helpful attitude and demonstrate willingness to learn.
• Background in customer service, particularly an understanding/experience of the service coordinator role with the ability to multitask and work under pressure.
• Team player, but able to work independently using own initiative.
• Good organisational skills with ability to confidently communicate effectively both verbally and in writing.
• Ability to work towards deadlines, targets and prioritise workload effectively.
• Keen attention to detail.
• Must have competent MS office skills.
• Microsoft Navision understanding would be advantageous but not essential – training will be given.

Benefits

• Competitive rate of pay.
• 32 days holiday (inc statutory holidays).
• Contributory pension scheme.
• Life insurance cover.
• Cycle to work scheme.

Additional Information

Applicants are encouraged to submit their CVs by email at the earliest possible opportunity to guarantee consideration.

Please be available for interview at short notice.

Please click the APPLY button to submit your CV for this role.

Candidates with experience or relevant job titles of Service Planner, Operations and Scheduling Coordinator, Field Service Coordinator, Machinery Service Coordinator, Bookings Coordinator Office Support, Customer Support, Service Support Administrator may also be considered for the role.