Service Coordinator

Expert Access Solutions; Tiverton; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A dynamic service company in Tiverton is seeking a highly organised Coordinator to join their Coordination team. In this fast-paced role, you will manage schedules, maximise efficiency, and ensure smooth operations between Service Engineers and customers. We are looking for resilience, strong communication skills, and a tech-savvy individual ready to thrive under pressure. The position offers a competitive salary, a quarterly bonus scheme, and several benefits including 25 days of annual leave and private medical insurance.

Benefits

Competitive salary

Quarterly bonus scheme

25 days annual leave + bank holidays

Salary sacrifice pension

Enhanced family-friendly policies

Life assurance (2x salary)

Private Medical Insurance

Digital GP and online wellbeing services

Qualifications

• Previous experience in a fast‑paced technical service environment is desirable.
• Ability to juggle priorities and keep everything on track.
• Calm under pressure and quick to find solutions.

Responsibilities

• Maximise efficiency and ensure smooth operations throughout the day.
• Plan and prioritise schedules while managing resources.
• Keep customers informed and ensure exceptional service.

Skills

Organised and decisive

Resilient and resourceful

Strong communicator

Tech-savvy

Tools

CRM systems

Excel

Outlook

Job description

Be the Engine Behind Our Operations!

Expert Access Solutions is a fast‑paced service business, and we’re looking for a highly organised, practical thinker to join our Coordination team in Tiverton. If you thrive in a busy environment, enjoy solving challenges, and take pride in keeping operations running smoothly, this role is for you!

Salary

Salary: £27 000 + per annum (Depending on Experience)

Bonus

Bonus: Quarterly performance bonus

Contract

Contract: Permanent

Hours

Hours: 40 per week | Monday–Friday, 8am–5pm (1‑hour lunch)

Location

Location: Tiverton (Full‑time office‑based during training, typically 6 months, then hybrid: 3 days office / 2 days home)

What You’ll Do

As a Coordinator, you’ll be the vital link between our Service Engineers, customers, and internal teams. Your mission? Maximise efficiency and ensure smooth operations throughout the day. You’ll plan and prioritise schedules, manage resources, and make sure every job runs seamlessly. You’ll also keep customers informed and ensure they receive the exceptional service we’re known for.

What We’re Looking For

• Organised and decisive – You can juggle priorities and keep everything on track.
• Resilient and resourceful – Calm under pressure, quick to find solutions.
• Strong communicator – Confident with engineers, customers, and colleagues.
• Tech‑savvy – Comfortable with CRM systems, Excel, and Outlook.
• Previous experience in a fast‑paced technical service environment is desirable – You’ve worked in roles where priorities shift quickly, deadlines are tight, and multitasking is essential. You understand the challenges of coordinating technical teams and can adapt to changes on the fly while maintaining accuracy and efficiency.

What’s In It For You

• Competitive salary
• Quarterly bonus scheme
• 25 days annual leave + bank holidays
• Salary sacrifice pension (you pay 3%, we pay 6%)
• Enhanced family‑friendly policies
• Life assurance (2x salary)
• Private Medical Insurance & Medical Cash Plan
• Digital GP and online wellbeing services

New year, new career! Be part of something great – apply now