Service Coordinator

Adecco; Sheffield; On-site; GBP 23,000 - 25,000; Full time

Job summary

A recruitment agency is seeking a Service Coordinator in Sheffield to provide exceptional support to customers and manage the service department operations. The ideal candidate will have outstanding organisational and communication skills. This full-time role offers an annual salary starting at £23, rising to £25 after probation, alongside a generous holiday allowance and a company pension scheme.

Benefits

Annual salary of £23, rising to £25 after probation

25 days holiday allowance plus bank holidays

Company pension scheme

Qualifications

• Positive attitude and passion for delivering exceptional service.
• Ability to multitask effectively.
• Previous experience in a similar role is advantageous but not essential.

Responsibilities

• Provide telephone support to customers.
• Manage and organise engineers' diaries.
• Schedule and plan engineers' workload.
• Log machine breakdowns and handle customer queries.
• Coordinate with engineers to resolve field issues.
• Manage orders for parts.
• Provide basic technical support.
• Assist in planning maintenance calls.

Skills

Organisational skills

Customer service skills

Communication skills

Microsoft Office proficiency

Job description

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Are you an organised and customer-focused individual looking for a new opportunity? Our client, a leading organisation with a fantastic team culture, is seeking a Service Coordinator to join their dynamic team. As a Service Coordinator, you will be responsible for providing exceptional support to customers and ensuring the efficient operation of the service department.

What's in it for you?

• Annual salary of £23, rising to £25, after probation
• Permanent contract with our client
• Full-time working pattern - Monday to Friday 8:30am - 5:00pm
• 25 days holiday allowance, plus bank holidays
• Company pension scheme

Responsibilities include:

• Manning the service department phone lines, providing telephone support to customers
• Managing and organising engineers' diaries
• Schedule and plan engineers' workload for breakdowns, return visits, and other ad-hoc visits
• Logging machine breakdowns and effectively handling customer queries
• Coordinate with service engineers to resolve any field issues and provide necessary information
• Communicate with suppliers and manage orders for parts
• Provide basic technical support to customers
• Assist in planning and organisation of pre-planned preventive maintenance calls and visits

Requirements:

• Positive attitude and a passion for delivering exceptional service
• Strong organisational skills and the ability to multitask effectively
• Excellent communication and customer service skills
• Proficiency in using Microsoft Office applications
• Previous experience in a similar role is advantageous but not essential

If you are a proactive and customer-focused individual looking for a new challenge, we want to hear from you! Don't miss out on this exciting opportunity!

Apply now by submitting your CV. We look forward to hearing from you and discussing how you can be a valuable member of our client's team.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.