Service Coordinator

Veolia; Croydon; On-site; GBP 29,000; Full time

Job summary

A leading resource management company in Croydon is seeking a Transport Service Coordinator to manage service delivery. The role involves allocating work to vehicles, communicating with customers, and ensuring compliance. The ideal candidate has good communication skills, organizational abilities, and experience in the logistics industry. This position offers a salary of £29,000 plus benefits, including 25 days of annual leave and support for health and development.

Benefits

25 days of annual leave

Access to company pension scheme

Discounts on retailers

Support for physical, mental, and financial health

One paid day’s leave for volunteering

Ongoing training and development opportunities

Qualifications

• Previous experience operating in waste/transport/logistics industry is desired but not essential.
• Understanding of transport compliance and WTD is desired but not essential.

Responsibilities

• Manage daily service delivery, allocating work to vehicles/routes.
• Communicate with customers and stakeholders, providing status updates.
• Completing debriefs with front-line staff and reporting actions.

Skills

Good communication skills

Ability to organise a busy workload

Experienced IT Skills

Tools

Google operating systems

Job description

Transport Service Coordinator

Salary: £29,000 per annum with an annual performance bonus (15%) plus Veolia benefits and pension.

Hours: Monday to Friday, 40 hours per week 8:30am - 5pm

Location: Beddington Farm Road, Croydon, CR0 4XB

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What you'll be doing

As the UK leader in resource management, Veolia provides comprehensive waste, water and energy management services to a wide range of industries. In this role you'll contribute to the safe disposal of waste, maximising the potential for recycling and recovery, with a strong focus on exceptional customer service and expertise.

This position plays a pivotal role in the delivery of services to our customers. You will work as part of a team, effectively managing daily workloads and logistics for front‑line staff and liaising directly with customers, to ensure a first‑class service delivery.

Key elements of the role include

• Day-to-day management of service delivery, including the dynamic allocation of work to vehicles/routes
• Communicating with customers and stakeholders, providing status updates and maintaining contact with drivers
• Completing debriefs with front‑line staff and reporting necessary actions or updates as required
• Face‑to‑face engagement with drivers, supporting them to address any issues on the route
• Reporting of all safety concerns or container damage and encouraging 'stop the job' if it is deemed unsafe to continue
• Ensuring Veolia legal compliance on-site (WTD, O'licence and transport compliance)

What we're looking for

• Previous experience operating within a similar industry, waste/transport/logistics, is desired but not essential
• Able to demonstrate an understanding of transport compliance and WTD, is desired but not essential
• Good communication skills, including communicating with people of all levels, including drivers, frontline employees and customers
• Ability to organise a busy workload and operate at a fast pace. Working with a quality management system e.g. ISO, managing transport compliance. Experienced IT Skills, and the ability to adapt to Google operating systems

What we can offer you

• 25 days of annual leave
• Access to our company pension scheme
• Discounts on everything from groceries to well-known retailers
• Access to a range of resources to support your physical, mental and financial health, so you can lean on us whenever you need to
• One paid day’s leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential

What's next?

Apply today, so we can make a difference for generations to come.

We're proud to be listed in The Sunday Times Best Places to Work 2024, being named as a Top 10 Very Big Organisation to work for two years in a row! This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia.

We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know.

We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. We are committed to ensuring that all job applicants and members of staff are treated equally, without discrimination because of sex, gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, nationality, ethnic or national origin, religion or belief, disability or age.

We therefore welcome and encourage all candidates who meet the minimum requirements to apply.

Job Posting End Date

13-06-2025