Service Coordinator

E3 Recruitment; Bradford; On-site; GBP 25,000 - 27,000; Full time

Job summary

A recruitment agency is seeking a Service Coordinator for a permanent position in Bradford. The role offers a salary of up to £27k per year, private health care, and flexible working options. Candidates should have strong communication skills, a detail-oriented mindset, and be adept at problem-solving. This role includes managing customer inquiries and coordinating with engineers. Benefits include 25 days holiday and additional technical training.

Benefits

Private medical healthcare

Pension contribution

Employee assistance programme

Flexible working rota

25 days holiday + bank holiday

Qualifications

• Strong communication skills and a customer-focused approach are essential.
• Detail-oriented with effective problem-solving capabilities.
• Ability to work constructively with various stakeholders.

Responsibilities

• Dealing with incoming calls for support on company products.
• Liaising with customers and engineers to arrange work.
• Raising parts orders on SAP for delivery.
• Managing parts returned for repairs and invoicing customers.
• Communicating updates to customers about job status.
• Building professional customer relationships.

Skills

Strong communication skills

Customer-focused approach

Detail-oriented

Problem-solving skills

Professional attitude

Tools

SAP

Microsoft software packages

Job description

Overview

Service Coordinator, up to £27k a year DOE, Monday to Friday, No weekend working, private health care, 25 days holiday plus Bank holidays, permanent position, additional technical training offered. Location: Bradford

Responsibilities

• Dealing with incoming calls for support on company products
• Liaising with customers and engineers to arrange for work to be carried out
• Raising parts orders on SAP - for delivery to engineers/customers
• Managing and monitoring parts returned for repairs, exchanging units, and invoicing the customers
• Use of Microsoft software packages
• Communicate updates to our customers to ensure they are always informed of job status
• Professionally build customer relationships through a solution-oriented approach.
• Identify and quote accurate parts and services to customers
• Support all activities within the Aftermarket department as required

Qualifications

The ideal candidate for the Service Coordinator role will have strong communication skills and a customer-focused approach. They should be detail-oriented, capable of solving problems effectively, and able to work constructively with a variety of stakeholders. A tactful, positive, and professional attitude is essential to succeed in this role.

Benefits

• Permanent position
• 25 days holiday + bank holiday (optional purchase days)
• Medical cover
• Pension contribution
• Private medical healthcare
• Employee assistance programme
• Flexible working rota for an early finish on a Friday
• Salary between £25-£27k DOE

If the Service Coordinator role is of interest to you or you have any questions, please contact Maisie at E3 Recruitment.