Service Complaints Handler & Administrator

Adept Resourcing; Doncaster; Hybrid; GBP 27,000; Full time

Job summary

A recruitment agency in Doncaster seeks a Service Complaints Handler & Administrator to manage customer complaints with professionalism and empathy. The role involves logging complaints, liaising with contractors, and ensuring customer satisfaction. Candidates should have a strong administration background and excellent communication skills. The position offers a competitive salary of £27k FTE and hybrid working options along with various employee benefits.

Benefits

£27k FTE

Hybrid working

Well-being events and workshops

Flexible benefits via Benefex

Westfield Health cover

26 days holiday plus bank holidays

Qualifications

• Experience in handling customer complaints and queries.
• Ability to log, track and resolve issues accurately.
• Strong organisational skills to manage multiple tasks.

Responsibilities

• Be the first point of contact for customers' complaints.
• Log and investigate complaints ensuring customer satisfaction.
• Liaise with contractors to resolve problems.

Skills

Strong administration experience

Proven experience in handling complaints

Excellent customer service

Great communication skills

Confident using IT systems

Highly organised

Job description

Service Complaints Handler & Administrator
Doncaster | Hybrid | Full or Part time

Are you an experienced administrator with a strong background in complaints handling and customer service? If so, we'd love to hear from you.

About the role

Joining our clients service team, you'll be the first point of contact for customers after they move into their new home. It's an admin focused role where you'll manage and resolve customer complaints, ensuring every issue is handled with professionalism, empathy and efficiency.

You'll take ownership of each case from start to finish - logging and investigating complaints, liaising with contractors and keeping customers updated every step of the way.

What you'll be doing

• Handling customer complaints and queries in line with our procedures.
• Logging, tracking and resolving issues efficiently and accurately.
• Liaising with internal teams, contractors and subcontractors to resolve problems.
• Carrying out follow-up calls and tracking feedback to improve customer satisfaction.
• Supporting the wider Service team with administration and coordination.

What we're looking for

• Strong administration experience.
• Proven experience in handling complaints and delivering excellent customer service.
• Great communication skills.
• Confident using IT systems.
• Highly organised, with the ability to prioritise and stay calm under pressure.

What's in it for you?

• £27k FTE.
• Hybrid working.
• A packed calendar of well being events and workshops running throughout the year.
• Flexible benefits via Benefex - from gym memberships and cycle to work schemes to dental plans and more.
• Westfield Health cover.
• 26 days holiday plus bank holidays.