Service Co-Ordinator

Success Recruit Ltd; Chelmsford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A dynamic construction company based in Chelmsford is looking for an experienced Service Co-ordinator for a 1-year fixed-term contract. Ideal candidates will have a strong background in administration, client communication, and service processes. Key responsibilities include managing client relationships, coordinating service enquiries, and maintaining compliance records. The role offers 25 days holiday, free on-site parking, and career progression opportunities.

Benefits

Long-term career progression

Supportive training and onboarding

Free on-site parking

25 days holiday + bank holidays

3x salary death in service benefit

Discounted benefits package including gym membership

Qualifications

• Strong background in administration and client communication is essential.
• Experience in a busy construction, facilities management, or public-facing position is advantageous.

Responsibilities

• Act as a central communication point for clients, engineers, and internal departments.
• Manage and update the CRM system with job statuses, client interactions, and documentation.
• Coordinate and respond to service, maintenance, and breakdown enquiries via email and phone.

Skills

Client communication

Organisational skills

Attention to detail

Verbal communication

Job description

Overview

Success Recruit is proud to be partnering with a dynamic and forward-thinking construction company based in Central Essex, currently seeking an experienced and highly organised Service Co-ordinator to join their growing team for a 1 year FTC initially. The business does have plans for growth in 2027; however this is not yet a guaranteed permanent position and a FTC will only be issued if successful at this stage.

This is an exciting opportunity for a proactive individual who thrives in a fast-paced environment and is passionate about delivering exceptional customer service. The ideal candidate will bring a strong background in administration and client communication, along with the ability to manage and improve service processes. Previous industry experience within a busy construction, facilities management, or a public facing (retail) position would be advantageous.

Responsibilities

• Be self-motivated, highly organised, and able to work independently with minimal supervision
• Demonstrate excellent verbal and written communication skills with strong attention to detail
• Be confident in managing client relationships and explaining service offerings to enhance customer satisfaction and drive business growth
• Be comfortable working in a process-driven environment, adhering to and improving systems

Role duties (Duties to include but not limited to)

• Act as a central communication point for clients, engineers, and internal departments
• Manage and update the CRM system with job statuses, client interactions, and documentation
• Coordinate and respond to service, maintenance, and breakdown enquiries via email and phone
• Raise quotations for service jobs, parts, subcontracted works, and follow up proactively
• Prepare job packs including worksheets and PO numbers, ensuring engineers are fully briefed
• Maintain and update all Health & Safety records in line with industry compliance
• Support the Technical Manager in troubleshooting and scheduling site visits efficiently
• Monitor and ensure that all administration associated with engineer visits is completed accurately and on time

Benefits

• The opportunity to join a well-established and respected business offering long-term career progression
• Supportive training and onboarding from a knowledgeable and friendly team
• Free on-site parking
• 25 days holiday + bank holidays
• 3x salary death in service benefit
• Access to a discounted benefits package, including gym membership

Hours

Hours: Monday to Friday - 8am - 4.30pm - however some flexibility can be on start or finish time