Service Centre Supervisor

Auto Windscreens; Brierley Hill; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading automotive glazing company in Brierley Hill is looking for a Service Centre Supervisor. In this role, you will maintain KPIs, support colleagues, and manage operations in the Service Centre. You will ensure health and safety standards are upheld and help control stock management. The ideal candidate will have excellent communication skills, the ability to work independently, and a proactive approach. This is an exciting opportunity within a vibrant company known for its commitment to innovation and employee development.

Responsibilities

• Maintain current KPIs and targets as a Technician.
• Maintain standards of the Service Centre.
• Provide help and support to colleagues and customers.
• Support the Service Centre Manager with stock management.
• Manage the Service Centre during the Manager's absence.
• Provide operational information to management teams.
• Liaise with Technicians and Management.
• Ensure H&S standards are maintained.
• Control and replenish consumable stocks.
• Arrange collection of glass and chemical waste.

Skills

Ability to work on own initiative

Excellent communication skills

Competence in planning and organizing workload

Flexible approach to work demands

Proactive self motivator

Job description

Auto Windscreens is one of the UK’s fastest growing and leading automotive glazing companies, innovation is at the heart of our business whether it be robotic lifting devices, wet weather canopies or new windscreen bonding equipment that will set even in damp or freezing conditions.

We lead the industry in the training and certification of our technicians and offer an excellent opportunity for personal development.

As part of The Sunday Times list of the Top 100 companies to work for, Auto Windscreens offers the chance to join a vibrant, innovative and forward thinking company.

We currently have exciting opportunities for a Service Centre Supervisor based at our Tewkesbury Service Centre.

Responsibilities

• Maintaining your current KPIs and targets as a Technician
• Maintaining standards of the Service Centre
• Provide help and support to all colleagues and customers both internally and externally.
• Supporting the Service Centre Manager with the effective control of stock management within the Service Centre.
• Managing the Service Centre during any period of absence and annual leave of the Service Centre Manager
• Provide operational information and feedback to relevant management teams.
• Liaise closely through clear and timely communication with Technicians, Servixce Centre Manager and Area Manager.
• Supporting the Service Centre Manager to ensure all H&S standards and processes are maintained within the Service Centre.
• Controlling and replenishing the consumable stocks for the Service Centre.
• Arranging the regular collection of the glass waste and chemical waste.
• Any other ad-hoc duties requested or advised by the Service Centre Manager or Area Manager.

Skills Required

• Ability to work on own initiative and as part of a team.
• Excellent communication skills both face-to face and via the telephone.
• Able to demonstrate a good level of competence in planning and organizing own workload.
• Flexible approach to work demands.
• Proactive self motivator and able to work on own initiative.