Service Centre Controller — Logistics & Fleet Planning

TVS SCS; Oldbury; On-site; GBP 60,000 - 80,000; Full time

Job summary

A logistics and supply chain company in Oldbury is seeking a Controller to oversee the operations in their Service Centre. The role requires excellent customer service skills and the ability to manage the flow of work effectively among couriers. The Controller will ensure compliance with company policies, manage operational queries from clients, and maintain strong relationships with various stakeholders. This permanent position offers benefits including pension schemes, annual leave, and professional development opportunities.

Benefits

Company pension scheme

23 days annual leave

Holiday buy-back scheme

Discounts and offers for a range of brands

Free onsite parking

Qualifications

• Experience in managing and allocating work to couriers effectively.
• Proven ability to handle client operational queries promptly.
• Knowledge of maintaining Service Level Agreements.

Responsibilities

• Allocate work to couriers fairly and transparently.
• Manage client bookings and advise on services.
• Monitor and plan fleet levels proactively to meet client demands.

Skills

Customer service

Fleet management

Communication

Organizational skills

Job description

A logistics and supply chain company in Oldbury is seeking a Controller to oversee the operations in their Service Centre. The role requires excellent customer service skills and the ability to manage the flow of work effectively among couriers. The Controller will ensure compliance with company policies, manage operational queries from clients, and maintain strong relationships with various stakeholders. This permanent position offers benefits including pension schemes, annual leave, and professional development opportunities.