Service Business Manager - Energy from Waste

Kanadevia Inova; England; Hybrid; GBP 63,000 - 75,000; Full time

Job summary

A global leader in waste infrastructure is seeking a Service Business Manager to join their team in Hinckley, Leicestershire, with options for remote/hybrid work. The successful candidate will manage customer relationships and drive commercial strategies while ensuring operational efficiency. Candidates should have a Bachelor’s degree and experience in service sales, project management, and key account management. A competitive salary of up to £75,000 plus bonuses and benefits awaits the right candidate.

Benefits

Car allowance

Annual salary review and bonus (5% of annual salary)

Pension scheme up to 10% employer contribution

Life insurance 4x salary

Private medical and dental insurance

Career path options

Qualifications

• Demonstrable experience in commercial management, business operations, or service sales in Power Plants or Waste-to-Energy environments.
• Strong expertise in key account management and service project management.
• Proficiency in pricing strategies, contract negotiation, and sales forecasting.

Responsibilities

• Manage customer relationships within the designated region.
• Drive commercial strategy and business development for mechanical retrofit projects and MRO services.
• Lead the Account Management team ensuring customer satisfaction.

Skills

Key account management

Service project management

Commercial management

Business development

Customer focus

Education

Bachelor's degree in Business Administration, Engineering, Economics, or related field

Tools

CRM systems (preferably IFS)

Business applications

Job description

Company Description

Welcome to Kanadevia Inova, a global innovation leader in the waste infrastructure space, where we believe in creating a sustainable future through technology and innovation. Transforming Waste into Value. At Kanadevia Inova, we pride ourselves on being at the forefront of waste-to-X technology. We are not just waste managers; we are creators of value from what communities discard. Your role at Kanadevia Inova directly contributes to turning something once considered useless - waste - into something invaluable: energy, heat, hydrogen, fertilizer, and beyond. Find out more about Kanadevia Inova at www.kanadevia-inova.com.

Job Description

Kanadevia Inova are hiring a Service Business Manager / Account Management lead to join our Systems and Service Solutions team. The position is located in Hinckley, Leicestershire although can be remote/hybrid (to be agreed individually).

The successful candidate will have demonstrable experience in commercial management, business operations, or service sales in Power Plants or Waste-to-Energy environments.

Key Responsibilities:

• Manage the customer relationship within the designated region.
• Drivethe commercial strategy, business development forCategories 4 (mechanical retrofit projects), 5 (MRO services), 6 (Spare Parts), and 8 (Digital) and drivethe effective project execution for category 4, 5 service works.
• The position leads the Account Management team, ensuring customer satisfactionand involves managing operational efficiency and compliance and is pivotal in identifying and developing new business opportunities, technologies, and markets.
• Additionally, the position is key to driving continuous improvement, optimizing processes, and fostering effective collaboration across the organization.
• Provide strategic leadership for the Account Management team, ensuring alignment with company objectives and revenue and margin growth targets.

Please note that the above list is indicative, not exhaustive. The full tasks and responsibilities of this role will be discussed further.

Qualifications

• Bachelor's degree in Business Administration, Engineering, Economics, or a related field preferred
• Demonstrable experience in commercial management, business operations, or service salesin Power Plants or Waste-to-Energy environments.
• Strong expertise in key account management, and service project management.
• Proficiency in pricing strategies, contract negotiation, and sales forecasting.
• Experience in field service and technical service, procurement, and contract management.
• Experience with working in a matrix organization.
• Advanced IT proficiency in business applications, CRM (preferably IFS), and sales management tools.
• Strong awareness of QHSE (Quality, Health, Safety, and Environment) management system and commitment to safe work practices.
• Customer-focused, proactive, and adaptable.

Additional Information

• Up to £75,000+ car allowance
• Annual salary review and bonus award (5% of annual salary)
• Pension scheme up to 10% employer contribution
• Life insurance 4x Salary
• Disability insurancePrivate medical and dental insurance
• Career path options