Service and Sales Assistant

Yugo; Birmingham; On-site; GBP 16,000; Part time

Job summary

A vibrant student accommodation provider is seeking a Service and Sales Assistant in Birmingham. This role involves providing excellent customer service to residents, engaging in marketing activities, and organizing social events. The ideal candidate will have exceptional communication skills, be personable, and be proactive in problem-solving. The position offers a competitive salary and benefits including 5 weeks of leave and wellness support. If you are looking to join a fantastic team in a dynamic environment, we would love to hear from you.

Benefits

Competitive salary

Annual discretionary bonus

5 weeks' annual leave

YuDay (additional paid day off)

Subsidised health care

Cycle to work scheme

Social events

Qualifications

• Great customer service and communication skills, effectively engage with people.
• Super personable with a genuine passion for engaging with others.
• Proactive with strong problem-solving skills.
• Organized and able to manage multiple tasks.
• Good working knowledge of MS packages.
• Resilience, adaptability, and awareness of cultural diversity.

Responsibilities

• Provide friendly and professional customer service.
• Handle queries, complaints, and incidents effectively.
• Engage in sales and marketing activities.
• Follow operating procedures.
• Ensure residents' safety and welfare is maintained.
• Organize and communicate social events.
• Manage health and safety responsibilities.

Skills

Customer service skills

Communication skills

Problem-solving skills

Organizational skills

Proactivity

Cultural diversity awareness

Tools

MS Office

Job description

Service and Sales Assistant

Location: UK-Birmingham

Overview

• Yugo Crown Place
• 24 hours per week
• Saturday, Sunday and Monday (11:30am - 8pm)
• £15,600 per annum
• Central Birmingham

We are looking for a friendly and enthusiastic administrator to join our fantastic team in our state-of-the-art student accommodation the heart of Birmingham.

As the Sales & Service Associate, you'll be the first port of call for our residents and visitors and use your customer service experience to handle any queries with empathy and professionalism. Not only that, you will play a key role in our sales and marketing plans, keep our student database up to date and use your creative ideas to organise loads of fun and inclusive student events for our residents - there will be lots to keep you busy!

Responsibilities

Here’s what you’ll do:

• Provide friendly and professional customer service to students living in the residences.
• Provide an effective first response to customer queries, complaints, issues and incidents (e.g. power and water outages, fire alarm evacuations etc.), resolving, escalating and/or seeking support where necessary.
• Get involved in sales and marketing activity to ensure the residences are full and all marketing channels have been utilised to their full potential.
• Follow and implement all our operating procedures.
• Ensure that the safety and welfare of all our residents is always maintained.
• Organise and communicate social events for residents.
• Manage your health and safety responsibilities as set out in Section 7 of the Health and Safety at Work Etc. Act 1974, where it states that you have a duty to take care of yourself and those around you, by your acts or omissions and to cooperate with your employer on health and safety matters.

Qualifications

Here’s what you’ll need:

• Great customer service and communication skills, being able to effectively engage with people at all levels.
• Be super personable and have a genuine passion for engaging with people.
• Ability to be proactive with strong problem‑solving skills.
• Be really organised and able to spin lots of plates at once (metaphorical plates!).
• Good working knowledge of MS packages.
• Resilience and adaptability, as well as a great cultural diversity awareness.

And the benefits? Well apart from working with an amazing team of people you will also receive:

• Competitive salary with annual discretionary bonus.
• 5 weeks' annual leave.
• Additional 'YuDay' which is a paid day off every year to spend as you wish to support your wellness journey.
• Subsidised Health care & employee assistant program.
• Cycle to work scheme.
• Social events and more!

So, if you are currently looking to get stuck into an exciting new opportunity where no two days are the same, we would love to hear from you. Click apply now! We can’t wait to meet you.

Min

GBP £15,600.00/Yr.

Max

GBP £15,600.00/Yr.