Service and Application Owner

Salford Council; Salford; On-site; GBP 40,000 - 55,000; Full time

Job summary

A local government authority in the United Kingdom is looking for a Service and Application Owner to enhance digital innovation in social care. This pivotal role involves ensuring application platforms are user-focused and meet the needs of adult social services. Responsibilities include supporting the development lifecycle of technical projects, customizing applications, and promoting continuous improvement through agile methodologies. Ideal candidates will be eager to learn and communicate effectively within a busy team environment. Competitive benefits are available.

Qualifications

• Enjoys learning and adapting to new systems.
• Can work well in a team and communicate clearly.
• Is comfortable in a busy environment and ready to take on challenges.
• Commitment to delivering great support.

Responsibilities

• Support the design, development, and maintenance of application solutions.
• Work closely with service leads to ensure systems meet requirements.
• Configure and customise applications to deliver maximum value.
• Support the full development lifecycle of technical projects.
• Provide support to end users and deliver training.
• Champion continuous improvement through agile methodologies.

Skills

Learning and adapting to new systems

Teamwork and clear communication

Ability to work in a busy environment

Commitment to delivering support

Job description

Are you passionate about transforming social care through digital innovation? We re looking for a technically skilled and values-driven Service and Application Owner to support the development and optimisation of our core systems supporting Adult Social Care. This is a pivotal role within our Digital, Data and Technology team, where you ll be responsible for ensuring our application platforms are robust, user-focused, and aligned with the evolving needs of social care services. As a Service and Application Owner, you will:

Responsibilities

• Support the design, development, and maintenance of application solutions that support frontline social care teams.
• Work closely with service leads in Adult Social Care to ensure systems meet operational, regulatory, and legislative requirements.
• Configure and customise applications to reflect best practice and deliver maximum value to the organisation.
• Support the full development lifecycle of technical projects, from requirements gathering and prototyping to testing and deployment.
• Provide support to end users and deliver training to ensure effective system adoption.
• Champion continuous improvement and innovation in service delivery through agile methodologies and user-centred design.

About you / Qualifications

• Enjoys learning and adapting to new systems
• Can work well in a team and communicate clearly
• Is comfortable in a busy environment and ready to take on challenges
• You don't need to be an expert in everything; what matters most is your willingness to learn and your commitment to delivering great support.

Digital, Data and Technology Team, or DDaT as it's also known is led by Steven Fry, Director of Digital and Customer Services - Steve has been voted one of the top 100 Chief Information Officers (CIO) within the UK. The DDaT function has won numerous awards over the past five years, including Digital Leaders 'Digital Council Of the Year' and 'Overall Digital Leaders 100 Winners' in 2019 and 2023. We have also won awards for having the 'Best Digital Pandemic Response in the UK' and more recently the 'Best Digital Public Service Innovation Of The Year'. Our team enables and supports all parts of the council as well as partner organisations. We also work regionally with the Greater Manchester Combined Authority (GMCA) and nationally with the Local Government Association (LGA) and other central government bodies. We leverage the power of digital and data to make the council more efficient and sustainable, with less duplication and waste. We are at the forefront of integrating digital processes and systems empowering all our staff with access, knowledge and opportunity, no matter where they work.

DDaT's portfolio ranges from data analysis and insight to monitoring cyber security and protecting our digital assets, and from leading the development of software and modernisation to providing project management expertise, all whilst ensuring digital inclusion is at the forefront. We also do a lot more that is unseen by our customers. We make sure the city has digital connectivity, your devices work seamlessly and we enable our remote working methodology to align with MyWork principles.

Want to know more about Salford? As an authority we are dedicated to improving the lives of our residents, and as an employer we are passionate about helping individuals to thrive in their work. We are committed to developing a diverse and inclusive culture and are proud of our professional accreditations which champion this. Find out about our city as a place to live, work & grow, and learn more about the amazing work we are doing. You ll also find out about the wealth of benefits we have to offer you on our Salford pages!

Continuous Service commitment: New employees can keep their service related benefits when moving between a whole host of public sector organisations within Greater Manchester, which include: Councils, NHS, Greater Manchester Fire and Rescue, Transport for Greater Manchester, as well as many others under this scheme. Find out if this applies to you on our Continuous Service page.