Service Advisor - SKODA

Skoda; Coventry; On-site; GBP 30,000 - 36,000; Full time

Job summary

A prestigious automotive group in Coventry is seeking a dedicated Customer Service Advisor to provide exceptional service to customers. The role involves booking vehicles for maintenance, updating clients on progress, and collaborating with workshop teams. Ideal candidates should have a passion for customer satisfaction and previous customer service experience. The company offers a competitive salary, career development opportunities, and numerous benefits including holidays and wellness programs.

Benefits

Excellent basic salary with OTE up to £36,000

25 days holiday plus bank holidays

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Discounts on retailers and services

Long service and loyalty incentives

In-house professional qualifications

Company Events

Qualifications

• Passion for providing excellent customer service.
• Ability to build rapport with customers quickly.
• Experience in a customer service role with sales objectives.

Responsibilities

• Booking customer vehicles for maintenance and repairs.
• Meeting customers and ensuring a seamless service.
• Updating customers on vehicle progress and authorizing additional work.
• Liaising with departments to ensure timely vehicle readiness.
• Delivering high customer satisfaction in a busy environment.

Skills

Excellent customer service experience

Ability to build rapport

Organisation and administrative skills

Passion for customer satisfaction

Job description

Responsibilities

• booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload
• meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
• updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
• liaising with the Workshop, Parts and Sales department to ensure customers vehicles are ready on time.
• you will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment. Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and up selling our full range of services.

Qualifications

• you will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers
• a well-presented individual with a desire, attitude and character to succeed
• previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives
• you will have good organisation and administrative skills, knowledge of dealer management systems would be an advantage but is not essential.
• motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.

About Listers Group

Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK. There's a reason why this is the case, actually there's over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world's most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today. If you are looking for similar motor trade jobs you can also join our Talent Bank.

The hours of work are Monday - Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis.

Benefits

• Excellent basic salary with OTE up to £36,000 plus benefits.
• 25 days holiday plus bank holidays
• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits - discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives
• Staff referral scheme
• In-house, manufacturer & professional qualifications
• Company Events