Service Advisor Motor Trade Job

Silcom Recruitment Limited; Cranbrook; On-site; GBP 30,000 - 35,000; Full time

Job summary

A reputable dealership in Plymouth is seeking a confident and experienced Service Advisor to join their newly established aftersales department. The role involves managing the full customer journey, ensuring exceptional service in a supportive environment with a focus on autonomy and progression. With a salary of £30,500 and potential earnings of £34,500, this position promotes a great work-life balance with no weekends required.

Benefits

Flexible working hours

No weekends

Uncapped bonus potential

Qualifications

• Prior experience as a motor trade Service Advisor is essential.
• Ability to manage the full customer journey from booking to vehicle handover.
• Strong attention to detail and high levels of organisation.

Responsibilities

• Act as the primary point of contact for all service customers.
• Manage customer bookings and vehicle handovers efficiently.
• Liaise with workshop technicians to ensure smooth operations.

Skills

Exceptional customer service

Organisational skills

Decision-making skills

Communication skills

Job description

The Role

We are seeking a confident, experienced, and highly organised Service Advisor to join a reputable dealership based in Plymouth. This is a rare opportunity to step into a sole Service Advisor position within a quieter, newly established aftersales department representing an exciting and growing brand. This role is perfect for someone who enjoys autonomy, takes pride in delivering exceptional customer service, and wants the chance to truly make the position their own. With a supportive management team and flexibility built into the working structure, this is an ideal next step for an ambitious Service Advisor looking for progression, ownership, and stability.

Responsibilities & Requirements of a Service Advisor

• Act as the primary point of contact for all service customers, managing the full customer journey from booking to vehicle handover.
• Produce accurate job cards, update customers proactively, and ensure all work is authorised correctly.
• Liaise closely with workshop technicians to ensure smooth daily operations.
• Raise invoices and handle customer payments efficiently and professionally.
• Deliver exceptional customer service while maintaining high levels of organisation and attention to detail.
• Work independently in a smaller aftersales environment, demonstrating confidence and strong decision‑making skills.
• Prior experience as a motor trade Service Advisor is essential.

Package

• Basic Salary: £30,500
• On Target Earnings: £34,500 (Uncapped Bonus Potential)
• Hours: Monday‑Friday, 8:00am‑5:00pm with a 1‑hour lunch, with flexibility available – for example, a shorter lunch to allow for an earlier finish.
• No weekends – great work‑life balance.

If you believe you have the experience, passion, and initiative to thrive as a sole Service Advisor within a developing aftersales department, we would love to hear from you.

Don’t worry if your CV isn’t fully up to date — get in touch and we can help with the rest.

To apply for the role of Service Advisor and to find out more details, please forward your CV to Josh Maitland at Silcom Recruitment or call us to discuss in strict confidence.