Service Advisor, Hull

Kingston Recruitment Ltd; Flamborough; On-site; GBP 25,000 - 30,000; Full time

Job summary

Une entreprise locale bien établie recherche un administrateur expérimenté pour rejoindre son département de services clients. Le candidat retenu sera responsable de la coordination des demandes de services mécaniques, de la planification des services et de la gestion des relations avec les clients. Ce poste offre la possibilité d'un emploi temporaire à permanent dans un environnement gratifiant.

Responsibilities

• Coordination des demandes des clients pour des services mécaniques.
• Gestion du calendrier du service et réservation des réparations.
• Communication avec les clients sur les problèmes de véhicules.

Job description

We are currently seeking an experienced administrator to join our client's service department.

As part of the customer services team, the successful candidate will coordinate client requirements for mechanical services, planning and organizing to ensure maximum efficiency and minimal customer downtime.

DUTIES:

1. Booking repair requests from customers
2. Scheduling services for tail lifts
3. Managing the shop floor diary
4. Ordering spare parts for customers
5. Handling sales administration
6. System administration
7. Upselling on estimates
8. Communicating with clients about vehicle problems and warranty issues
9. Maintaining positive relationships with clients to ensure repeat business
10. Approaching transactions professionally and suggestively selling products and services
11. Providing information about products and services
12. Ensuring customer vehicles are completed on time, with detailed billing and customer satisfaction
13. Using all communication methods to schedule and confirm appointments and vehicle drop-offs/pick-ups
14. Liaising with engineers regarding vehicle statuses and parts availability
15. Communicating vehicle issues and repair needs to customers and the repair department
16. Processing customer payments and obtaining order numbers
17. Demonstrating extensive knowledge of the service department

This is an excellent opportunity to join a well-established local company in a rewarding environment.

Working hours: 40 hours/week (08:30 - 17:00, Monday to Friday)

Potential for temporary to permanent employment.

Please follow us on X @KingstonRecLtd and on LinkedIn for the latest job alerts.

Our team has over 120 years of combined experience, trusted by top local employers, covering all sectors with flexible options, and known for honest, transparent service across the Humber region.

This vacancy is advertised by Kingston Recruitment on behalf of our client. Services are provided by an Employment Business or Agency.

If you do not hear back within 14 days of submitting your CV, your application was not successful.