Service Advisor

Wessex Garages Holdings Ltd; West of England; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading automotive service provider in the UK is seeking a Service Advisor to enhance customer experiences in vehicle service and repairs. The ideal candidate should have strong customer service skills, be tech-savvy, and possess a full UK driving licence. Responsibilities include supporting customers, coordinating repairs, and maintaining accurate records. Join us for 22 days of annual leave, a pension scheme, and various employee perks.

Benefits

22 days of annual leave plus bank holidays

Company pension scheme

Discounted car purchase programme

Wellbeing support services

Complimentary eye tests

Free tickets to sponsored events

Qualifications

• Genuine enjoyment in helping people and resolving issues.
• Comfort with IT systems and applications.
• Ability to balance customer needs with workshop schedules.
• Strong communication skills to explain complex details clearly.
• Accuracy in capturing customer information.

Responsibilities

• Support customers with service and repair needs.
• Work with the workshop team for smooth vehicle repairs.
• Maintain accurate customer and vehicle records.
• Explain faults and repairs clearly to customers.
• Upsell aftersales products when appropriate.
• Keep the customer database updated.

Skills

Customer-Focused Approach

Tech-Savvy

Adaptability

Great Communicator

Organised and Efficient

Attention to Detail

Full UK Driving Licence

Job description

About the role

As a Service Advisor, you'll play a key role in creating exceptional experiences for our service and vehicle repair customers. We’re looking for an articulate, warm communicator who can give our customers the star treatment – whether it’s first thing on a manic Monday or last thing on a Friday afternoon. If you have experience in customer service and take pride in going above and beyond to leave a lasting, positive impression, this could be the perfect role for you!

What you’ll be doing

• Supporting Customers: You'll be the friendly face that helps customers with their service and repair needs, ensuring everything is handled professionally and efficiently.
• Coordinating Repairs: Work closely with our workshop team to ensure vehicles move smoothly through the repair process.
• Managing the Details: Keep on top of computer-based jobs, purchasing, and invoicing while protecting the interests of both our customers and the company.
• Providing Clear Solutions: If there are any faults or repairs needed, you'll explain them to customers in a way that's easy to understand and offer clear, practical solutions.
• Keeping Records Spotless: Accurately maintain customer and vehicle details, including service histories.
• Upselling with Care: Use your knowledge of our aftersales products and services to recommend the right options to our customers when appropriate.
• Staying Organised: Keep the customer database updated and always ready for action!

What We’re Looking For

• Customer-Focused Approach: You genuinely enjoy helping people and resolving any issues quickly and efficiently.
• Tech-Savvy: Confident with IT systems and applications, you’re comfortable navigating digital tools.
• Adaptability: You’re a multitasker who thrives in a busy environment.
• Great Communicator: Explaining complex details in a clear and concise way comes naturally to you.
• Organised and Efficient: You know how to balance the needs of customers with the workshop’s schedule.
• Attention to Detail: Accuracy is your strength, whether it’s capturing customer information or sticking to processes.
• Full UK Driving Licence: A must for this role!

Key information

• Working Pattern: Monday - Friday 8am to 6pm, 1 hour lunch, Saturday mornings on a rota paid at 1.5x

Why join Wessex Garages?

• Holiday Allowance – Enjoy 22 days of annual leave plus bank holidays, with extra days added the longer you stay with us.
• Pension Scheme – We contribute to your future with company-backed pension support.
• Exclusive Employee Schemes – Take advantage of our discounted car purchase programme and Cycle to Work scheme after completing your probation.
• Wellbeing Support – Through our partnership with Menable, a specialist service for the automotive sector, you’ll have free access to confidential coaching, wellbeing check ins, and referral support where needed.
• Health Benefits – We provide complimentary eye tests and flu vaccination vouchers to help you stay healthy year-round.
• Event Perks – As proud sponsors of Bristol Bears Rugby and Cardiff Devils Ice Hockey, we offer a limited number of free tickets to each game for our colleagues.

Please note

• Driving licence checks will be carried out during the recruitment process.
• We are unable to provide visa sponsorship for this position.
• Candidates must have the right to work in the UK, and this will be verified as part of the recruitment process.