Service Advisor

Perfect Placement; Wales; On-site; GBP 32,000 - 38,000; Full time

Job summary

A leading automotive recruitment agency is seeking a Service Advisor for a busy service department in Cardiff. The ideal candidate will have experience in a Service Advisor role, excel in customer communication, and be skilled at upselling service plans. The position offers a basic salary of up to £29,120, with additional earnings of circa £35,000 OTE. Comprehensive training and fantastic career prospects are included alongside 25 days of annual leave and multiple performance-based bonuses.

Benefits

Up to £5,000 additional earnings from performance-based bonuses

25 days annual holiday plus 8 bank holidays

Full in-house and manufacturer-approved training

Contributory workplace pension scheme

Fantastic career prospects

Working hours from 8:00am-6:00pm Monday to Friday

Qualifications

• Experience within a Service Advisor role.
• Ability to upsell on service work and service plans.
• Customer focused and an excellent communicator.
• Familiarity with using Motor Dealership Database Software.

Responsibilities

• Communicate with customers about service and repair work required.
• Produce Job Cards on in-house computer systems.
• Update customers and vehicle records.
• Prepare and complete invoices.
• Advise customers on estimated costs of repairs and timescales.
• Other ad-hoc duties as the role requires.

Skills

Service Advisor experience

Upselling skills

Customer focus

Excellent communication

Familiarity with Motor Dealership Database Software

Job description

Overview

We are currently advertising on behalf of an automotive manufacturer-owned car dealer group, who are recruiting for a Service Advisor to assist in their busy Service Department in the Cardiff area.

Benefits

• Basic salary around £29,120 per annum, pending experience.


• Access to multiple performance-based bonuses providing additional earnings of up to £5,000 per annum, plus the selling of service plans at £25 each.


• 25 days annual holiday allowance plus the 8 bank holidays.


• Full in-house and manufacturer-approved training.


• A contributory workplace pension scheme.


• Fantastic career prospects with a manufacturer-owned car dealer group.


• Working hours from 8:00am-6:00pm Monday to Friday, with 1 in 3 Saturdays 8:00am-12:00pm paid at time and a half.

Requirements

• Experience within a Service Advisor role.


• The ability to upsell on service work and service plans.


• Customer focused and an excellent communicator.


• Familiarity with using Motor Dealership Database Software.

Duties of the role

• Professionally communicate with customers about service and repair work required on their vehicle.


• Produce Job Cards on in-house computer systems.


• Update customers and vehicle records.


• Prepare and complete invoices.


• Advise customers on estimated costs of repairs and timescales of work due to be completed.


• Other ad-hoc duties as the role requires.

Salary and application

For your hard work, our client is offering a salary of up to £29,120 with OTE of circa £35,000.

How to apply

To apply for this Service Advisor position, please forward your CV to Harry Thaxton-Woodcock, quoting the job reference number, or call our office for a chat about this position.

Perfect Placement are the UK's Leading Automotive Recruitment Agency. If you are looking for a job, get in touch today. Perfect Placement UK Ltd - See our website for details.